Lyonna Aissa Cabildo

CURRICULUM VITAE LYONNA AISSA R. CABILDO Email:-#1313 M. Dela Fuente St. Sampaloc Manila Contact #:- /- PROFESSIONAL PROFILE: I am an enthusiastic and dedicated professional with extensive experience across all areas of customers and sales management. An exceptional leader who is able to develop and motivate others to achieve targets, I can demonstrate a strong ability to manage projects from conception through to successful completion. A proactive individual with a logical approach to challenges, I perform effectively even within a highly pressurized working environment. OBJECTIVE: To apply efficient English communication, Computer, Travel & Sales and Customer Relation Skills and take action toward Global Competition with integrity. KEY OF SUCCESS: • • • • • • Integrity and Ethics Leadership Teamwork Recognition Communication Continuous Improvement PERSONAL INFORMATION: Nationality: Birthdate: Gender: Marital Status: Filipino September 06, 1986 Female Single Born in UST Hospital, stands 5’5”, weigh 118 lbs. Speaks fluent in English and Filipino. With skills in F&B Management, Coordinating Events, Sales and Customer Related Services, Nursing Skills and knowledge. Who learned a lot from hard work and hard way, still believes that beyond the edge is not always scary if you accidentally fall into it. Comfortable in dealing with a small and large number of people and is flexible and can easily adapt to new situations. PROFESSIONAL EXPERIENCES: Jan 2004-– May 2008 Customer Relation Officer / Field Manager Classique Fondue Catering Services #1313 M. Dela Fuente St. Sampaloc Manila • • • • • • • • • Supervise production processes to ensure implementation of company standards. Establishes quality control standard and procedures. Ensures strictly adherence to the company’s standard. Manage the preparation and actual set-up of the venue before the arrival of the guests. Decorates and designs the venue hands-on for the satisfaction of the client. Coaches and trains production staffs and prepares job training programs. Evaluate performance of staffs recommends promotion, additional training or termination of employees. Communicate and deals with c=the client on the field before, during and after the event. Continuously identifying and developing market potential and widens market cover. Jun 2008- Nov 2009 Technical Support Representative Teleperformance Philippines EDSA Philippines November 2009 – May 2011 Travel and Sales Representative Aegis Services Philippines Inc. Aegis Center Ayala Ave. cor. Sen. Gil Puyat Ave. Makati City 1200 Philippines May 2011 – June 2012 Sirius XM Technical Support Representatives Stream Global Services Inc. 6F Annex SM City North EDSA Quezon City 1105 Philippines June 24,2012 – April 2014 Facets Cigna Healthcare / Claims Specialist T3 Convergys San Lazaro th 9 Floor Vertex One Bldg. Convergys SLZ Felix Huertas St. Sta. Cruz Manila City Philippines • Receive calls from Healthcare Professionals regarding health insurance of the patients • • • • • May 2014 – May 2015 June 2015 – June 2017 Provide accurate information regarding patients eligibility and benefits on their policy. Provide relative information regarding claim status and denials to the HCP. Relay information about the customers policy with an exceptional knowledge and accurately. Shows professionalism and friendly accommodation to the Healthcare Provider with highly satisfaction and confidence. Multi-tasking and utilizing all appropriate and available research materials and tools to handle clients inquiries. Senior Sales Executive (Level 4) Telco Outbound Sales / Insurance Outbound Call Appointment Setting Team Leader Outbound Sales (Voice Account) Acquire Asia Pacific LGF Left Wing Worldwide Corporate Center Shaw Blvd. Mandaluyong City Philippines  Work directly with customers via telephone, and email to describe products and/or services in order to persuade potential and current customers to purchase new products and/or services  Educates customers on product offerings and services to improve their "on-line presence" and explains pricing and answers questions from customers building value in the customer relationship.  Follows up with customer via telephone or email following initial sales contact.  Identifies customer issues and provides appropriate solutions via up sell of additional products and or services and obtains customer commitment and facilitates delivery of product.  Places a minimum of 70 outbound calls each day  Consistently meets departmental sales goals of no less than $4,500 in monthly net revenue generated from sales activities while maintaining a satisfied customer rate of not less than 90% (less than 10% cancellation rate)  Continued product education to better service customer calls  Maintains accurate daily record of sales in sales tracker. June 2017 – October 2017 Technical / Customer Support Advisor AppleCare (APAC) Concentrix Ortigas PH Nov 2017 –March 2018 Sales Expert (Outbound Sales) Energy Campaign (YouCompare) Microsourcing MOA PH  one or more years experience of Telesales in a high volume fast, paced environment  Strong customer service and telesales skills  Experienced with Web Based Applications and Windows  Good organizational skills and the ability to multi-task and prioritize in a high-volume, fast paced environment  Ability to manage sensitive and critical client information  Excellent verbal and written communication skills  Problem solving and decision making skills  Superior closing skills Nov 2017 – May 2018 Online ESL Teacher (Part-time) Acadsoc Online ESL Teacher  Online ESL Teacher  Teaches basic English to age group 4-16 years old from China  Demonstrate excellent command and use of English language  Follow curriculum and task per session  Send daily reports regarding the students improvement and RFI’s January 2018 – May 2018 Administrative Assistant (Remote Staff Part-time) Blaze-In Sportswear (US Based Company in Arizona)  Email Management/Filtering  Setting up Autoresponders (Aweber, Mailchimp)  Booking appointments with clients  Following up with clients/customers (sending thank you and other reminder emails)  Receptionist duties (answering occasional calls)  Calendar Management  File Management (organizing files using Dropbox etc)  Database building (eg. updating email or contact lists on your CRM)  Research on certain topics for blogposts, newsletters or others  Personal errands (purchasing gifts for loved ones / family members online)  Hotel and Flight Booking  Transcription (transcribing voicemail, video or audio, podcasts etc.)  Taking down minutes of meetings  Creating basic reports (reports on weekly tasks, deliverables, sales)  Preparing Slideshows (Powerpoint Presentations)  Liaison between you and other team members  Recruitment (source for other team members like writers or graphic artists)  Set-up Social Media Accounts (Facebook, Twitter, LinkedIn, Youtube)  Manage and update Social Media Accounts  Manage your Blog (Basic WordPress Skills)  Publish posts on your Blog (content you provided)  Filter and reply to comments on your blog  Answering support tickets  Blog commenting (to increase links to your site)  Participating in discussion forums or message boards Feb 2018 – May 2018 Inside Sales Agent (Part-time) Virtudesk Philippines  Make phone calls  Present offers to prospective clients  Establish appointments and invite clients to the office  Promote company’s products  Prepare sales reports routinely  Analyze market sale statistics and implore results for the improvement of company’s methods and techniques  Attend to the complaints of customers and establish schedules for calling them to resolve any misunderstanding  Establish good relationship with customers/clients  Assist walk-in and phone customers  Represent the company in a professional way  Efficiently and quickly process and distribute customer products  Understand the needs of the customers  Learn the various buying habits and expectations of customers in order to be able to recommend to them solutions and specific products  Study and monitor new products and competitor’s sales  Handle complaints from customers  Schedule customer service calls  Reach and possibly exceed given targets as will be communicated by employer  Routinely prepare reports on the sales outcomes  Analyze market statistics and implore improving their company’s methods and techniques March 2018 – Present Lead Gen / Appointment Setter (Part-time) Gerardo Zavala Realtor (US Based)  Take information from supervisors regarding cold / warm calling techniques  Call potential customers by following calling list provided by supervisors  Greet customers as they pick up the phone and introduce yourself and the company  Provide information regarding the service or product in question  Answer any questions that the potential customer asks to the best of ability  Make sure that the potential customer is not interrupted during conversation or questions  Take information from potential customers regarding their specific product or service needs  Jot down all information on a piece of paper or directly on to the company database       October 2017 – May 2018 Ask potential customers of a particular time when they will be free to receive calls Set appointments with potential customers at their convenience Express gratitude to potential customers for their time Assign a member of the sales force to each potential customer by providing briefs of conversation and customer needs Ensure that sales force member follows up with potential customers Document all calls made to potential customers General Virtual Assistant / Project Management Larry Lewis Realtor AZ                                  Filtering Emails / Managing Spam Database Building / Updating Contacts or CRM Answering Customer Service Emails /Tickets / Chat Support Calendar Management Appointment Scheduling Travel Arrangement and Planning Reminder Services Dropbox / Google Drive Organization Data Entry in Word, or Google Docs Creating / Managing Spreadsheets Preparing Powerpoint / keynote Presentations PDF Conversion, Splitting and Merging Preparing Online Meeting Minutes Report Creation Forms Creation Document Template Creation Online Research Data Mining & Development / Lead Generation Blog Publishing Management Moderating Blog Comments Adding Tags & Images to Blog Posts Receptionist Duties Voicemail Checking Sending Client Invoices Personal Errands (Purchasing Gifts Online, etc.) Project Management & Training Tasks Project Management Between You and Team members Preparation of Training Materials Deadline / Deliverables Tracking Social Media Management Tasks Creating Facebook Fan Pages / Groups Posting and Scheduling Facebook Insights Promoting Facebook Pages EDUCATIONAL BACKGROUND: Philippine College of Health And Sciences Inc. –Manila Bachelor of Science, Major in Nursing (BSN) April 2009 – May 2010 Perpetual Help College –Manila Bachelor of Science, Major in Nursing (BSN) October 2005 - October 2006 June 2007 - March 2009 La Consolacion College Manila Bachelor of Science, Major in Hotel and Restaurant Management (BSHRM) June 2003 – March 2005 ACHIEVEMENTS: • Field Manager – Classique Fondue Catering Services • • • • • • • School paper contributor (Consolatrix) – La Consolacion College Manila Cheerleader – Perpetual Help College Manila Varsity player in Volleyball and Swimming – La Consolacion College Manila Call Center Agent Training – Job Prompt Solutions Best in English and Communication – La Consolacion College Manila st 1 place in Collage Making Contest – La Consolacion College Manila st 1 place in Essay Making Contest – La Consolacion College Manila TRAININGS AND SEMINARS: • American Culture and Accent Training – Job Prompt Solutions Philippines • Efficient Nursing Skills and Practices – Perpetual Help College Manila • The Way to Success in Nursing – Philippine College of Health and Sciences Inc. Manila • Bloggers Affair – Ipanema Event SKILLS: • • • • • • MS Word, Power point, Multi-Media, Digital Imaging, Basic Trouble shooting Ability to speak in front of groups or deal with the public. Effective communication and interpersonal skills. Goal and results oriented. Good leaderships, organizational and analytical skills and ability to handle stressful situations. Exceptional presentation skills. CHARACTER REFERENCES: Mr. Robinson Reyes Executive Assistant Classique Fondue Catering Services Manila City, Philippines - Lupo Arzadon Microsourcing Quezon City, Philippines - Ms. Pauline Legazpi Team Leader Concentrix Makati City, Philippines - Ms. JenneLyn Jamilla Acquire Asia Pacific Manila City, Philippines - Ms. Mariz Fetalco Program Manager iPrimus Sales Outbound Acquire Asia Pacific Mandaluyong City PH - Ms. Marielle Batalla Convergys Mandaluyong PH - Christopher H. Cruger Vice President / Partner Blaze-In Sportswear, LLC-P: - / M: - Gerardo Zavala Chicago Realtor -