Lyonna Aissa Cabildo

Work experiences prior to freelancing:

• 10 years experience in customer service/ technical support/ collections / billing / Outbound and Inbound Sales / Appointment Setting assisting US,UK and Australian customers. (trained in various call center in the Philippines

• 2 years experience as Team Manager handling Sales (Inbound/Outbound) for AU telecommunication campaign

• 2 years Executive Assistant (email handling and management, lead generation, research, CRM management, etc.)

• 3 years Amazon Wholesale Expert (Vendor Central ans Seller Central Client Acquisition, Prospecting)

• 3 years Real Estate Project Management (Investors, realtors, Wholesalers, Retails, Etc.)

I am a mom of 2 and I am a highly motivated, punctual and reliable person. I do what I say I will and I ask if I don't clearly understand the instruction. I have that very simple skill that people tend to forget either because they are scared or they just don't know that it's the first thing they should be doing. "Ask if anything is unclear". 

I would say that I am a customer oriented person and I live up to the saying, "that if we will not take care of our customers, somebody else will surely will". I may be in the field of operations, marketing, fulfillment, research, or any other LOB but my main focus will always be customer experience and how we can make it better. 

I can provide e-mail, ticket and phone support and will do everything I can to delight your customers. Communication is my passion and I firmly believe in fully comprehending customers' needs in order to achieve customer satisfaction. Throughout the years of my experience as an agent I have managed to hone skills that are very close to my personality and that I consider essential to quality customer service, such as patience, attentiveness, clarity, positive attitude, time management, empathy, calmness, promptitude and persuasiveness. I am always willing to learn and will fully familiarize myself with the product in order to provide the best possible support to customers.

Skills and expertise

• Analytic skills
• English proficient (both written and verbal)
• Can work with very minimal supervision
• Fast Learner 
• Well Driven 
• Loves Challenges
• not a quitter
• Customer Centered
• Organized
• Efficiency and keen in details at work
  *Committed

Technical Skills:

• email management and handling
• MS Office-Excel, Power point, Outlook, Word Expertise
• Adobe Photoshop
  -CRM (Podio, Investorfuse, LessAnnoyingCRM, Trello, Propelio, Salesforce, Hubspot CRM, etc.)
• Dialler (Mojo, RingCentral, Nextiva, CallRail, ViciDialer, etc.)
• SkipTracing Tools (LocatePlus, Tracers, BeenVerified, TLOxp, NexisLexis, etc)
• Mail Blast Tool (MailChimp)
• phone handling / call handling
• Google Docs, Spreadsheet, etc.
• Canva
• Amazon (Junglescout Pro extension, PPC, Vendor and Seller Central)
• Research tool

I am Dynamic and Driven by proven professional excellence. I demonstrate the ability to build relationships with clients. Impeccable analytical abilities without fear of making and implementing recommendations. Capable of performing in fast-paced, ambiguous environments. Down-to-earth, roll up your sleeves work ethic and not afraid to get hands dirty.

I count the following characteristics: 

A Hunters Mentality

Assertive. This allows me to move a sales situation forward without offending or frustrating the customer

Empathy to identify with customers, to feel what they are feeling and make customers feel respected

Responsibility not to place blame on other people when placed in a difficult situation.

Persistence—a trait that is critical in the sales world because of the frequency of rejections we experience in sales

Focus to accomplish goals and can stay attentive to one topic.

Good at handling friendly and respectful relationships. 

Great listening skills, sales administration, sales closing with many types of customers, negotiation skills with a lot of initiative to solve problems efficiently and achieve the goals set by the company.

Good planning and organizational skills 

Ability to work calmly under pressure

Patience and ability to help others

Ability to inspire, motivate and lead a team Initiative with drive and enthusiasm

I got into sales because I love building strong partnerships and helping people succeed. I thrive on helping people achieve better results. I love to earn what I am worth. Want to learn more about how you can bring these results to your company? Please reach out to me to schedule an interview to discuss your needs. I look forward to speaking with you. Thank you.