Lyon Iain Rich Hizon Ambrosio

Lyon Ambrosio Virtual Assitant PROFESSIONAL SUMMARY CONTACT Accomplished Client Success Manager with extensive experience in cold calling, lead generation, and CRM management. Proven track record in organising industry events, negotiating contracts, and delivering client solutions that exceed expectations. Adept at collaborating with cross-functional teams, optimising team training, and developing client strategies. Strong communication skills and resilience under pressure ensure effective conflict resolution and customer retention. Career goal: to leverage data-driven decisionmaking and collaborative leadership to drive client success and business growth. -- WORK EXPERIENCES Pavia, Iloilo 5001 Client Success Manager - One Virtual Desk EDUCATION Central Philippine University Organised and participated in industry events and conferences, enhancing network connections and promoting the company brand. Collaborated with cross-functional teams to address client concerns, delivering solutions that met or exceeded expectations. Negotiated contracts and renewal terms with clients, securing long-term partnerships and revenue streams. Delivered regular reports to management on client health, highlighting risks and opportunities for growth. Bachelor of Science in Computer Science Cold Caller - Forward Real Estate SKILLS Proficient in cold calling and lead generation Experienced in CRM setup and management Strong communication and interpersonal skills Detail-oriented and organizing CRM systems Google Suites Customer retention strategies Conflict resolution Client onboarding process Developing client strategies KPI monitoring Success metrics development Understanding of crm systems Resourcefulness Resilience under pressure Data-Driven decision-making MS office suite expertise Collaborative leadership Sales aptitude 2022 - 2023 Company Overview: Real Estate Cold Caller Conducted cold calling to generate leads for realtors and investors Developed and maintained relationships with clients Assisted in setting up and managing CRM systems Real Estate Cold Caller Maintained detailed records of customer interactions, transactions, and comments for future reference and quality control. Coach - Lead Generation Donor and Creation Auditing Calls Coaching Calls Client Meeting KPI Metrics Exceeded goals through effective prioritisation and consistent work ethic. Demonstrated consistent hard work and dedication to achieve results and improve operations. Optimised team training and staff development. Measured and accurately processed materials to minimise wastage. Thrived in fast-paced environment with energy and enthusiasm.