Accomplished Client Success Manager with extensive experience in cold calling, lead generation, and CRM management. Proven track record in organising industry events, negotiating contracts, and delivering client solutions that exceed expectations. Adept at collaborating with cross-functional teams, optimising team training, and developing client strategies. Strong communication skills and resilience under pressure ensure effective conflict resolution and customer retention. Career goal: to leverage data-driven decision- making and collaborative leadership to drive client success and business growth.