I am a highly skilled and dedicated professional with a strong background in library and information science, complemented by expertise in virtual assistance and social media management. My experience spans cataloging and classification, virtual client support, and facilitating online programs, making me a versatile and resourceful individual capable of excelling in both academic and virtual environments.
As a registered librarian, I am proficient in applying established cataloging standards such as Anglo-American Cataloging Rules (AACR) and Library of Congress Subject Headings (LCSH) to ensure library resources are organized and accessible. I have successfully handled responsibilities like creating item records, assigning author numbers, and preparing materials for circulation. My analytical approach ensures that resources are always efficiently managed and meet the needs of users.
In addition to technical library work, I have developed strong skills in digital engagement and virtual support. I manage social media platforms, including the official Facebook page of the library, where I respond to client inquiries, promote services, and foster engagement through campaigns and interactive programs like BookSmart and LibraryLegend!. My ability to create and curate content, coupled with my knowledge of tools like Canva, has helped drive increased user participation and satisfaction.
I am also adept at providing virtual assistance through email, chat platforms like VIRA, and learning management systems such as Canvas. I excel at addressing user inquiries, troubleshooting issues, and delivering clear and helpful solutions. Additionally, my role requires preparing detailed reports, tracking performance metrics, and recommending strategies for improvement, all of which enhance operational efficiency.
With a foundation in customer service and academic support, I thrive in roles that demand adaptability, excellent communication skills, and a strong commitment to providing exceptional service. My experience in coordinating virtual programs, facilitating orientations, and managing administrative tasks has honed my ability to multitask and prioritize effectively.
Whether managing digital resources, assisting users virtually, or enhancing social media presence, I bring a dynamic and proactive approach to every task. My dedication to excellence, paired with my ability to connect with diverse audiences, ensures that I consistently deliver value and make a positive impact in any role I undertake.