Lynette Toreses

Toreses, Lynette Blk 14 L13 Providence Negros, Brgy. Granada, Bacolod City, Negros Occidental Mobile Number:- E-mail Address:-PERSONAL Data: Date of Birth : August 15, 1991 Civil Status: Single Place of Birth: Bacolod City Educational Background: Bachelor of Science in Commerce Major in Management Accounting Colegio San Agustin - Bacolod- Bachelor of Science in Business Administration Major in Marketing Management ETEAAP/ La Consolacion College - Bacolod- Work Experience: Panasiatic Solutions Incorporated Quality Assurance Specialist 2012 - 2017 Responsibilities: Preparing and implementing quality assurance policies and procedures. Performing routine inspections and quality tests. Identifying and resolving workflow and production issues. Ensuring that standards and safety regulations are observed. Addressing and discussing issues and proposed solutions with superiors. Documenting quality assurance activities and creating audit reports. Making recommendations for improvement. Creating training materials and operating manuals. FGC Plus Virtual Assistant/Customer Service/Sales Representative 2017 - 2019 Responsibilities: -Inbound and outbound Call/ US Client (Eyeglasses Store) Communicate directly to the client for order issues Drop shipping Calling directly our suppliers for any issue with the product -Call leads for our Canadian Client - Outbound/Sales Call First Vibes LLC Virtual Assistant 2019 - 2021 Responsibilities as a Virtual Assistant/Customer Service Rep ● Responding to and assisting customers through channels such as Facebook, Instagram, Zendesk, and Salesforce through chat, email, or voice ● Updating our records of customer and order information ● Reporting and communicating daily with the team ● Maintain a high level of responsibility and professionalism when communicating with clients and customers ● Work efficiently and independently with minimal supervision ● Be resourceful and maintain updated knowledge about our industry, products, and procedures Tools: ● Facebook Business (customer service and social media management) ● Instagram Desktop App/Phone App (messaging customers) ● ShipStation (checking status of customer shipments) ● Shopify (customer order records) ● Google docs/sheets (customer records and reporting) ● Slack and Gmail (communication and business updates) ● Hubstaff (time tracking and payroll) References: Gemarie Pearl Senope Account Coordinator Panasiatic Solutions- Eduardo Goza Quality Assurance Specialist Panasiatic Solutions- Maria Avina-VA Manager First Vibes LLC