Lynette Luster

LYNETTE LUSTER-| - | Remote (Houston, TX based) LinkedIn: linkedin.com/in/lynettelusterremote U.S. Citizen | Available for Remote Work | U.S. Time Zones Preferred PROFESSIONAL SUMMARY Administrative Coordinator and Remote Support Specialist with over 5 years of experience delivering high-level administrative assistance, customer service, and operations support across virtual environments. Highly organized, tech-savvy, and process-oriented with a proven ability to manage documents, scheduling, internal communication, and customer satisfaction—especially in fast-paced and high-pressure settings. CORE SKILLS • Administrative Support & Process Coordination • Document Management & Data Accuracy • CRM Systems: Zendesk, Intercom, HubSpot • Calendar Management & Scheduling • Vendor & Team Communication • Policy Adherence & Client Follow-Up • Customer Service & Conflict Resolution • Remote Technology & Collaboration Tools • High-Volume Task Management • Email & Digital Communication PROFESSIONAL EXPERIENCE Freelance Administrative & Community Support Specialist — Remote April 2023 – Present • Provided remote admin support including scheduling, documentation, client follow-up, and CRM updates • Assisted with digital communication, new system rollouts, and internal workflow refinement • Supported cross-functional coordination with marketing, support, and vendor partners • Maintained professionalism and accuracy while assisting customers via email and chat in high-pressure situations Recovery Support & Telehealth Coordinator — Ascend Healthcare (Remote) April 2023 – Present • Delivered remote coordination and check-ins for 200+ clients in a high-sensitivity, compliance-heavy setting • Supported scheduling, intake paperwork, and cross-team reporting for recovery clients • Managed documentation for progress, renewals, and follow-up with clinical and operations staff Social Media & Support Coordinator | Twitch — Remote Nov 2019 – Mar 2023 • Handled administrative functions related to customer support, live events, and communications across departments • Monitored user needs and documented recurring issues to inform support team strategy • Communicated with partners and vendors during live campaigns, ensuring accurate information flow and support EDUCATION Kennesaw State University Bachelor of Arts in Communications Relevant Coursework: Conflict Resolution, Digital Communication, Organizational Systems TOOLS & PLATFORMS • CRM & Admin: Zendesk, Intercom, HubSpot, Trello, Asana • Scheduling: Google Calendar, Outlook, Zoom, Calendly • Communication: Slack, Microsoft Teams, Gmail, Notion • Document Handling: Google Workspace, Microsoft Office, DocuSign