Customer Support & Admin Specialist with 5+ years of experience helping mission-driven teams deliver outstanding client care, manage CRM systems, and improve internal processes. Skilled in Zendesk, Intercom, Freshdesk, HubSpot, and remote scheduling tools. I’ve handled high-volume support across chat, email, and ticketing systems with 95%+ satisfaction, while also supporting project coordination, documentation, and virtual operations. U.S.-based, fully remote, and available for part-time or full-time opportunities.