LYNDON ZEDRIEF REFORMA
A results-driven professional with a proven track record of
effectively leading and motivating teams to deliver exceptional
outcomes. Adept at managing performance, ensuring client
satisfaction, and maintaining strict compliance with industry
standards. Committed to fostering a collaborative, highperformance environment and bringing strong leadership and
organizational skills to support business success remotely.
Phone
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Email-
Address
Blk 6 Lt 1 Sitio Kabisig
Dreamland Village Brgy. San
Jose Antipolo City, Rizal
KEY COMPETENCIES
People management
Data-driven strategic planning
Report writing and presenting
Good communication skills
Strong interpersonal skills
Proactive and self-motivated
REFERENCES
Arvin James Fenolan
BPO/ Call Center Agent
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Jessie Pilapil
Team Leader
BPO/ Call Center Agent
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Ma. Geneva Vargas
Quality Analyst
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PROFESSIONAL EXPERIENCE
April 2021 - January 2023
Call Center Agent
July 2022 - January 2023
Assistant Team Lead
RGS Recovery Management & Collection Services INC
20th Avenue, San Roque, 1109 Quezon City, Metro Manila
February 2023 - August 2023
Omega Healthcare Services
Customer Service Representative
August 2023 - June 2025
Team Leader
Managed a team of 17 - 30 agents
Led coaching sessions and team meetings focused on skill
enhancement and development
Presented performance reports with client focused insights for
continuous improvement
Maintained a 95% and above quality score, ensuring full
compliance with policies and regularization
Prioritized customer satisfaction by promptly resolving
escalations and improving processes
Efficiently managed shift schedules and payroll for team
members
EDUCATION BACKGROUND
Tertiary
Antipolo National High School
Antipolo City-
Secondary
Antipolo National High School
Antipolo City-
Primary
Placido Del Mundo Elementary School
Novaliches Quezon City-
