Lyndon Zedrief Reforma

A highly motivated and results-driven Virtual Assistant with a strong background in team leadership, customer service, and performance management. With experience managing 17–30 agents in fast-paced BPO environments, I specialize in executive support, team coordination, client communication, and quality assurance. Skilled in coaching, performance reporting, and process improvement, I bring a proactive and detail-oriented approach to supporting business operations remotely. Committed to maintaining high standards of professionalism, client satisfaction, and data-driven results.