Lyndon Zedrief Reforma

LYNDON REFORMA Welcome, and thank you for visiting my Virtual Assistant portfolio! I'm Lyndon, a dedicated Medical Virtual Assistant (MVA) and Executive Virtual Assistant (EVA) with a passion for providing organized, high-quality support. Whether it's managing healthcare-related tasks or streamlining executive operations, I'm here to help your business run efficiently and professionally. Feel free to explore my experience and services—I’m excited to potentially work with you! Welcome A highly motivated and results-driven Virtual Assistant with a strong background in team leadership, customer service, and performance management. With experience managing 17– 30 agents in fast-paced BPO environments, I specialize in executive support, team coordination, client communication, and quality assurance. Skilled in coaching, performance reporting, and process improvement, I bring a proactive and detail-oriented approach to supporting business operations remotely. Committed to maintaining high standards of professionalism, client satisfaction, and data-driven results. Let’s connect and discuss on how I can contribute to your success as a Virtual Assistant. I look forward to the opportunity to work together and make a positive impact on your business. Core Competencies Team leadership and supervision (managed 17–30 agents) Performance monitoring and quality assurance (maintained 95%+ QA scores) Coaching and mentoring sessions Customer service and escalation resolution Report writing and client-focused performance presentations Shift scheduling and payroll management Data-driven strategic planning Call handling (inbound/outbound) in healthcare and collections settings Familiarity with healthcare service processes (Medical VA niche) Professional Traits Strong communication skills Excellent interpersonal skills Proactive and self-motivated Detail-oriented and highly organized Results-driven mindset Adaptability in fast-paced environments Problem-solving and critical thinking Commitment to client satisfaction Ability to work independently and collaboratively Services Offered: 🩺 Medical Virtual Assistant (MVA) Services Insurance Verification (VOB) Appointment Scheduling & Reminders Medical Records Management Patient Intake Coordination Follow-up Calls to Patients Billing Support & Claims Follow-up EMR/EHR Data Entry Pre-authorization Support Handling Patient Inquiries HIPAA-compliant Admin Support 🗂️ Executive Virtual Assistant (EVA) Services Calendar and Email Management Team Coordination and Shift Scheduling Report Preparation & Data Entry Client Communication & Follow-ups Performance Monitoring Support Meeting Minutes & Task Tracking Document Creation (Presentations, Reports) Project Assistance & Admin Support Payroll or Timesheet Tracking Customer Service Support Tools Im Proficient In Portals Im Proficient In Client Feedbacks and Team Award Star Team Awarded for Year 2024 Why Choose Me With a strong background in leadership, customer service, and healthcare support, I bring both experience and dedication to every task. I’ve consistently delivered high-quality results, managed teams of up to 30 agents, and maintained a 95%+ quality score—all while ensuring client satisfaction. As a Medical and Executive Virtual Assistant, I offer reliability, professionalism, and a proactive approach that helps businesses run smoothly and efficiently. I'm not just here to assist—I'm here to add value. Let’s Work Together!- Lyndon Reforma | LinkedIn