Lynda Jonah

Name: Jonah lynda _Contact Information: Aba,Abia state Nigeria_ - Email:-- Phone:- - LinkedIn: https://www.linkedin.com/in/jonah-lynda- _Summary: "Highly motivated and dedicated professional with a degree in Business Administration and Management from Abia State University. Additionally, I have enhanced my skills through an on-demand IT skills training program with certification from the Digital Witch Support Community. I am eager to apply my knowledge and skills in a real work setting and willing to work with clients to deliver high-quality results. I am a quick learner, a team player, and passionate about continuously improving my skills to stay up-to-date with industry trends." _Skills:_ ● Excellent communication and interpersonal skills ● Proficient in CRM software( zendesk, freshdesk,salesforce) ● Strong problem-solving, analytical and time management abilities ● Ability to work in a fast-paced environment,meeting performance targets ● Empathetic and patient, with a customer-centric approach TECHNICAL SKILLS: ● Microsoft office suite( Ms-word,Excel,Powerpoint,outlook) ● Google suite(Docs, Sheets, Slides, Gmail) ● Helpdesk Software(jira) ● Social media platforms (facebook,instagram) LANGUAGE SKILLS Fluent in English _Education:_ ABIA STATE UNIVERSITY, Abia State - Bachelor’s degree in Business Administration and Management- DIGITAL WITCH SUPPORT COMMUNITY- ON-DEMAND IT SKILLS- (July-August 2024) Virtual Assistant Airbnb Sales Customer service specialist Customer success manager Administration CRM Tools Emailing, Calls and chat. _Certifications/Awards:_ - [Bachelor's Degree], [2021] - [Digital witch on-demand IT skills training], [2024). Tips: ● ● ● Communication and problem solving are the major roles I'll love to do as a freelancer,with these skills I can communicate with customers and interact with them while solving their problems as I collaborate with my team members. As a freelancer I am very eager to learn and grow, having the ability to adapt immediately I can blend into any work setting. Having acquired the necessary IT skills needed as a freelancer to work remotely, I can help any organization achieve success by putting smiles on the customers faces. Experience: Entry-level but very equipped to work.