Lynda Jonah

With a year of experience in customer-facing position, I am confident in my ability to provide exceptional support and drive customer satisfaction.

In my current role at [Digital Trade technology], I have gained valuable experience handling a high volume of customer inquiries via phone, email, chat, and social media. I have developed a deep understanding of our products and services, enabling me to provide accurate information and solutions to customers. My excellent communication, active listening, and problem-solving skills have allowed me to empathize with customers and resolve issues efficiently.

I am proficient in CRM software tools, and have utilized these technologies to manage customer interactions and data. I have also collaborated with internal teams to resolve complex customer issues and improve overall customer satisfaction.

In my role, I have achieved consistent customer satisfaction targets, developed and implemented process improvements, and built strong relationships with customers.