Lyka Niniel-
Maniki, Kapalong, Davao del Norte-
SUMMARY
SKILLS
Sales and Retention
I am a passionate and eager to learn individual with over 2
years of experience in BPO industry, specializing in sales and
retention. I am confident in my abilities and excited to continue
growing my skills.
Photo and Video Editing
Active Listening
Communication
Customer Relationship
Management
WORK EXPERIENCE
HOME BASED ESL TUTOR AT ACADSOC
I help children ages- build a strong foundation in English. My
teaching approach is designed for effective knowledge
transfer and student success.
CUSTOMER SERVICE REPRESENTATIVE
VXI GLOBAL HOLDINGS INC-
First Account- ATT CLG
EDUCATION
KAPALONG NATIONAL HIGH
SCHOOL
Humanities and Social
Sciences-
UNIVERSITY OF MINDANAO
Bachelor of Science in
Psychology
Undergraduate
A telco account responsible for both sales and Retention
Second Account- SiriusXM
A subscription-based audio entertainment company that offers a
variety of programming including music, sports, talks and podcasts.
Third Account- Ultramint
Another telco account. I was with customer service for 3 months,
transferred to Sales, and after a year was transferred to
Retention.
