Lyka Niniel

I am a goal-driven individual with almost three years of experience in the BPO industry, during which I have developed a strong foundation in customer service, sales, and retention. Throughout my career, I have consistently demonstrated my ability to meet and exceed goals, working diligently to provide exceptional service and build lasting relationships with clients. This experience has equipped me with a wealth of knowledge that I am eager to share with my clients, ensuring they receive the best possible support and guidance in achieving their objectives. Beyond my work in the BPO industry, I also have expertise in photo and video editing, allowing me to create visually compelling content that meets the specific needs of each client. My ability to handle data entry tasks with precision and accuracy ensures that all information is managed efficiently, while my background in sales and retention enables me to drive customer loyalty and satisfaction. As a person with excellent communication skills, I excel at conveying information clearly and effectively, whether I’m interacting with customers or collaborating with team members. My data-oriented mindset allows me to analyze and understand key performance indicators, helping to refine strategies and drive continuous improvement. With a passion for customer service, I have mastered the art of addressing customer needs and providing solutions that not only solve immediate issues but also contribute to long-term success. I am committed to delivering outstanding results and fostering positive, productive relationships with clients.