Lydia Ukaegbu

LYDIA UKAEGBU Executive/Administrative Assistant Abuja, Nigeria •-• - . LinkedIn . Portfolio PROFESSIONAL SUMMARY Proactive and results oriented Virtual Assistant with a background in International Relations and over four years of experience delivering exceptional Executive Level Administrative Support in remote environments. proven track record managing global communications, scheduling, CRM systems, reporting, and social media coordination. Adept at supporting international teams and streamlining workflows through optimized processes and digital tools. Certified in Virtual Assistance, HR Management and International Customer Service. SKILLS AND TOOLS ●​ Administrative Support: Calendar & Inbox Management, Cross Timezone Scheduling, Workflow Automation, Travel Coordination, Document Organization. ●​ Technical Skills: Slack, Google Workspace, Microsoft Office Suite, Asana, Trello, Microsoft Teams, Buffer, Canva, Capcut, Calendly. ●​ Certifications: Virtual Assistance & IT Support, Human Resource Management Professional, International Customer Service Relationship Management. PROFESSIONAL EXPERIENCE GEEKY NG Remote Virtual Assistant​ ●​ FEB 2025-Present Provided ongoing support to the Ceo by coordinating teams across time zones and aligning task deliverables ●​ Scheduled and facilitated virtual planning sessions, documented meeting notes, and distributed follow ups to stakeholders ●​ Assisted in growing online visibility through social media engagement, helping broaden the platforms digital reach ●​ Maintained communication with internal departments and external partners, supporting knowledge sharing and collaboration ●​ Anchoring and facilitating weekly virtual general meetings to ensure team alignment and progress tracking ●​ Preparing detailed weekly meeting minutes,agendas and presentation to guide discussions and maintain focus ROLLYMAX​ Remote Virtual Administrative Assistant & Client Support Dec 2023 - Mar 2025 ●​ Maintained executive calendars and coordinated cross border meetings, improving on time attendance by 30% through precise scheduling ●​ Reorganized digital filing systems and naming conventions, cutting document search time by 60% and improving internal access ●​ Delivered client focused support and and lead tracking through HubSpot and Salesforce, accelerating follow up response times by 35% ●​ Created monthly operations and customer feedback reports, equipping leadership with actionable insights ●​ Scheduled virtual appointments and proactively followed up with clients, contributing to a 25% uptick in repeat bookings TALIHSIZ​ ​ ​ ​ ​ Virtual Executive Administrative Assistant​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ Remote Nov 2022 - Sep 2023 ●​ Supported over 20 clients by managing communication, coordinating global travel, and preparing executive reports, driving a 30% increase in productivity ●​ Collaborated with project stakeholders to align timelines deliverables and communications across time zones ●​ Provided tailored administrative support to executive leadership, enabling real time decision making through timely research and scheduling ●​ Coordinated invoices, expense tracking and budget report for business operations ●​ Implemented efficient administrative operations, improving office productivity by 15% ●​ Managed daily administrative tasks, including high number email correspondence, document organization and data entry LAVIN​​ ​ ​ Customer Service Support ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ Remote May 2021 - Mar 2022 ●​ Resolved client inquiries across email, chat and phone channels with a 93% satisfaction rating, helping reduce repeat tickets by 15% within six months ●​ Managed support for a customer base across multiple time zones, reducing response delays by 40% through streamlined ticket triaging and escalation practices ●​ Supported onboarding and training of new support team members, contributing to a 30% improvement in first week ticket resolution rates ●​ Leveraged CRM tools to track customer interactions, ensure data accuracy, and boost follow up engagement, leading to a 20% increase in client retention CHICKEN CAPITOL​ ​ ​ Customer Support Representative​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ Abuja, Nigeria Feb 2020 - Oct 2020 ●​ Delivered responsive multi channel support, achieving an 89% first contact resolution rate and improving service consistency ●​ Ensured customer records were accurately maintained in CRM, improving lead handoff success rates between departments ●​ Conducted post resolution follow ups to verify issue closure, contributing to a 20% improvement in overall customer satisfaction ●​ Complied feedback insights into team briefings, helping reduce recurring complaints by 10% through service enhancements EDUCATION EUROPEAN UNIVERSITY OF LEFKE​ Bachelor of Arts, Majoring in International Relations​ ​ Lefke, Cyprus