Lydia Ukaegbu

Are you interested in keeping your customers satisfied that they keep coming back for more or are you overwhelmed with administrative task that you end up missing out on a lot of things and eventually loosing revenue ? 

I’m a detail oriented, tech savvy professional with a background in International Relations and over 4 years of experience providing virtual administrative and customer service support to busy professionals and service driven businesses.

Combining a global mindset with practical, hands on skills, I specialize in helping entrepreneurs, executives, and customer facing teams stay organized, responsive, and productive. I thrive in fast paced virtual environments and bring a unique blend of executive support, client communication, and problem solving expertise to every task.

Key Strengths:

Executive Administrative Support: Calendar & inbox management, meeting coordination, document prep, and travel planning.

Customer Service Excellence: Email & chat support, CRM updates, conflict resolution, and empathetic customer interaction.

Communication & Cultural Awareness: Strong written and verbal skills with the ability to communicate across diverse teams and clients.

Tech Proficiency: Confident using tools like Google Workspace, Microsoft Office, Zoom, Trello, Calendly, PMs and CRM platforms like Zendesk, HubSpot, and Freshdesk.

Time Management & Reliability: Efficient multitasker who meets deadlines, manages priorities, and adapts quickly to new systems and environments.

Discretion & Professionalism: Trusted to handle sensitive information with confidentiality and care.

 Highlights:

Supported a SaaS CEO by managing their calendar, coordinating meetings, preparing presentations, and maintaining smooth client/vendor communication.

Delivered customer service to clients across various regions, resolving concerns with clarity, empathy, and speed.

Conducted detailed research and data entry for a small retail business, supporting purchasing decisions and operational efficiency.

Certified in Virtual Assistance, HR Management, and International Customer Service.

I bring structure to chaos, professionalism to every interaction, and a people first approach to customer support. Whether you're looking for a Virtual Executive Assistant, Customer Support Specialist, or someone who can do both, I'm ready to make your workflow easier and your clients happier.

Send a DM and let's discuss how I can support your team.