OFFEM LYDIA
Tel: - | Email:-| Cross River State, Nigeria
ABOUT ME
I am a meticulous and tech-savvy customer support professional with a keen eye for detail and proficiency in a range
of virtual collaboration tools. My strong organizational abilities extend to managing calendars, scheduling
appointments, coordinating travel arrangements, and handling correspondence efficiently. I excel in conducting
thorough research, compiling reports, and aiding in various administrative tasks to optimize workflow and boost
productivity. In dynamic virtual settings, I demonstrate adeptness at prioritizing tasks, meeting deadlines, and swiftly
adapting to evolving priorities. With exceptional communication skills and a dedication to delivering top-notch
service, I am eager to apply my expertise in tools such as Asana, Calendly, ClickUp, Monday.com, Trello, Intercom,
Freshdesk, Zoom, Loom, Slack, Zapier, and others to excel in a Virtual Assistant role, providing remote administrative
support and driving operational excellence.
CORE COMPETENCIES
• Calendar Management
• Administrative Support Skills
•Time Management
• Attention to details
• Email and Phone Handling
•Customer Service
• Problem-Solving
• Technical Proficiency
• Task Prioritization
• Travel Coordination
• Good communication Skill
•Document Preparation and Editing
•Data Entry and Management
•Customer Support Skills
• Adaptability Skills
• Empathy Skills
• Project management Excellent
•Research and Analysis
SKILLS HIGHLIGHTS
• Proficient in Asana, Calendly, ClickUp, Monday.com, Trello, Intercom, Freshdesk, Zoom, Loom, Slack, Zapier and
other virtual collaboration tools.
• Experienced in performing a wide range of administrative tasks including appointment scheduling, records
management, and data entering.
• Excellent organizational and time management skills.
• Strong communication skills, both written and verbal.
• Detail-oriented with a high level of accuracy.
• Ability to multitask and prioritize tasks effectively.
PROFESSIONAL EXPERIENCES
Volunteering – Digital Witch Technical Support Community January 2024
I dedicated my time to serving as a volunteer within the Digital Witch Technical Support Community. In this role, I
contribute my expertise in various technological areas to provide assistance and guidance to community members
facing technical challenges.
Achievements within the community (Digital Witch Technical Support Community)
• Consistently received positive feedback from learners for delivering high-quality service, exceeding
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expectations, and maintaining strong professional relationships.
Successfully managed multiple projects simultaneously, demonstrating strong organizational skills, attention to
detail, and the ability to meet deadlines.
Demonstrated proficiency in utilizing a wide range of virtual collaboration tools such as Asana, Calendly,
ClickUp, Monday.com, Trello, Intercom, Freshdesk, Zoom, Loom, Slack, Zapier, and more, enhancing
community communication and operational efficiency.
Proven ability to adapt quickly to changing priorities and thrive in fast-paced virtual environments, ensuring
tasks are prioritized effectively and deadlines are consistently met.
Played a key role in fostering teamwork and collaboration, contributing ideas and solutions that positively
impacted team performance and project outcomes.
EDUCATION
Biology, Bachelor of Science: (B.SC) 2024
National Open University,, Nigeria
CERTIFICATIONS
Digital Witch IT Support Training In-demand Tech Skills 2024
