Luzamae Polo

LUZAMAE CORONEL POLO Block 4 – Lot 25 Villa Lucila Poblacion, Liloan Cebu 6002 Contact #: - Email: - Summary An outgoing Customers Service Representative who prefers to get customer input directly from customers, whenever possible. Adept at customer relations assuring customer service satisfaction at all times. I’m results-oriented completing task even with a limited time given and a task achiever with less supervision. Highlights Constantly evaluates data in order to find answers to customer issues Very strong communication and negotiation skills whether over the phone or email Keeps up on all the latest innovations in customer service Active critical thinking abilities towards resolution. Excellent computer software skills Work Experience Jan 2016 – June 2019, RealPage Utility Billing, Marketing and Maintenance Services Sep 2012 – Jan 2016, Convergys T2 Tech Support for TWC Business Class Accounts Oct 2006 – Aug 2012, Sykes Asia T1/T2 Support for Palm OS and Smart phones Key Skills & Technologies Customer Service & Client Relations Social Media Management Property Ware Management (PAMM, Onesite, OSI) Writing, Editing and Research Microsoft Word and Excel Fluent Typing Speed with 45 WPM with 99% accuracy Education Graduated October 2006 School Year- University Of San-Jose Recoletos, Bachelor of Science - Major in Management Accounting