Luz Marquez

Luz Marina Marquez Parra Remote — Based in Venezuela / +1 (912)- — - /- Customer service and Virtual Assistant | Billigual (English and Spanish) Experienced Customer Service Representative and Virtual Assistant with a strong background in administrative support, patient scheduling, and customer engagement. Passionate about providing excellent service, managing tasks efficiently, and adapting to fast-paced environments. Seeking a remote, hybrid or in-person opportunity where I can contribute my organizational and communication skills. Employment History: Laredo Sports Medicine Clinic - Physical Therapy Receptionist, February 2024 – October 2024 Scheduling patient appointments, managing calendars and handling phone calls, emails, and in-person inquiries. Greeting patients, verifying insurance, and processing payments. Communicating with physical therapists and other staff members Maintaining a clean, organized reception area and providing excellent customer service and patient care. Jomiluzki - Office Assistant | December 2016 – May 2023 Transcribed various types of documents. Took customer’s photographs (passports, official documents, etc.) Photoshop proficiency. BodyRejuvenation - Virtual Assistant (Remote) | March 2023 – May 2023 Providing patients with excellent customer service Coordinating with patients for appointment scheduling Providing patients with information about services and treatments Collaborated with medical experts to optimize workplace efficiency and patient care Physical Therapy Now­­ - Virtual Assistant (Remote) | July 2022– January 2023 Used various systems for data entry. Assisted patients with appointment scheduling. Provided customer support to patients. In charge of testing various computer programs for the company. Proficient in utilizing systems including CRM. TRS Corporation - Real Estate Agent Assistant (Remote) | July 2021– July 2022 Communicate with clients to assist in selling properties. Attended meetings with brokers to improve company operations. Provided high-quality customer service. Marriott Hotel Event planner | October 2019– July 2021 Greeted guests upon arrival. Communicated with guests regarding their inquiries. Handled guest inquiries and event coordination. Filven – Promoter | October 2017- October 2019 Worked as a part of a team to provide excellent service during events. Updated to clients regarding events. Worked in a high stress fast paced environment. Education: Universidad Pedagogica Experimental Libertador (2021) Universidad Nacional Experimental Simon Rodriguez (2017) U.E.P. Juan Pablo II – Distrito Capital (Graduated July 2017) Technical Skills: Microsoft Office Suite (Word, Excel, Outlook) CRM Systems and Data Entry Photoshop & Image Editing Appointment Scheduling Soft Skills: Exceptional customer service and communication skills, able to handle inquiries efficiently in high pressure environments. Time Management Problem Solving Bilingual (English and Spanish)