Lut Castillo Albuera

LUT CASTILLO ALBUERA TH 444 4 Street, GHQ Village Brgy. Katuparan, Taguig City, Metro Manila PH-| - ABOUT ME I am a very practical person with an amiable disposition and strong cultural values to any environment. I strongly believe in accuracy and precision in whatever I do. I am confident with my skills and experiences that I can use to provide transparency and productivity in your organization. EDUCATIONAL BACKGROUND President Ramon Magsaysay State University BS Civil Engineering Iba, Zambales |- TRAINING ATTENDED TESDA’s English Proficiency Program, 100 Hours Salcedo St., Makati City | 2012 BPO WORK EXPERIENCES ARB Call Facilities Inc. Quality Assurance Analyst 19th F, NET Square Bldg., BGC June 2019 - November 2019 Supervisor: Niel Anthony Chan | - UST Global - West Mckinley Verscend - Healthcare Sr. Process Associate | Chart Retrieval | SME/QA April 2018 - December 2018 Supervisor: Maria Gracia Santos | - Concentrix – BGC Google Play SME | CSR/TSR | Tier 1 | Voice March 2017 - April 2018 Supervisor: Jessie Montrias | - Telco Services Australia - MOA Telstra CSR Inbound Sales | Voice March 2016 – March 2017 Supervisor: Shelly Gamban | - WEST Contact Services - Makati COMCAST Acting TL | TSR | Tier 2 | Sales | Voice January 2014 – March 2016 Supervisor: Kim Rodrigo | - SPI Global CRM – Makati DISH Network QA | Inbound Sales | Chat | E-mail September 2012 – January 2014 Supervisor: Mary Antoinette Molet | - HOME-BASED JOBS EXPERIENCES CoverWallet (Recent) SDR/Email Support November 2019 - Feb 2021 Solar Energy Campaign First Solar Appointment Setting - B2B Direct Hire by Client, 2012 3-month Project | Ended Logistics Campaign InXpress.com Quality Assurance Analyst - B2B Direct Hire by Client, 2019 6-month Project | Ended OTHER CHARACTER REFERENCE Angel Cruz | - Quality Deputy Manager | ARB Call Facilities Makati City Franceska Rumbaoa | - QA Analyst | ARB Call Facilities Inc. AFP Housing, Taguig City I hereby certify that the information given above is true and correct.