Luiz Henrique Ferraz
● IT Project Manager with over 8 years of experience and 19 years in the information technology industry.
Proficient in the implementation and use of agile practices. Full comprehensive expertise in Jira, Google
Suite, and Microsoft Suite tools. Demonstrates strong project leadership skills and negotiation abilities,
enabling successful delivery within agreed cost, scope, and timeline.
● Led a DevOps team of 10 members responsible for maintaining iFood's production infrastructure.
● Managed the project to create the Disaster Recovery program for a consumer goods B2B company's
system, moving the infrastructure from Europe to two new regions in the USA.
● With a focus on interpersonal relationships, led and expanded a team of over 35 DevOps System
Engineers and Solution Architects (based in Brazil and Portugal) to ensure continuous development and
support of the client's Cloud & Infrastructure platform, successfully enabling the operation of the B2B
e-commerce system.
● Participated in the implementation project of the B2B platform for a consumer goods company, working
on scope control and backlog item refinement, serving as a reference for the development team.
● Solid knowledge of Agile and PMBOK frameworks, certified in ITIL v4, AWS Certified Cloud Practitioner,
and Scrum Fundamentals Certified.
WORKING EXPERIENCES
Performa IT – June 2024 – Present
Tribe Leader Manager
● Lead and manage a tribe of over 30 professionals, including multiple squads, focusing on IT projects and
services to drive value creation and meet customer needs.
● Develop tactical and strategic OKRs in collaboration with teams, ensuring squad alignment with
organizational goals and the business unit's vision.
● Provide continuous support and strategic guidance to Delivery Managers, fostering a culture of people
development and professional growth.
● Oversee the tribe's roadmap and operational execution, ensuring the delivery of defined objectives and
alignment with financial and performance metrics.
● Facilitate project governance, ensuring clear communication between the team and corporate
leadership, and tracking key milestones and indicators.
● Manage budget and contract preparation, allocating resources effectively to optimize business unit
performance.
● Promote a culture of accountability, innovation, and continuous improvement, encouraging the team to
tackle challenges proactively.
● Conduct strategic meetings, regular check-ins, and retrospective sessions to evaluate progress and
identify optimization opportunities.
Key Achievement:
Successfully led the backend team in implementing a decoupled order system from the CMS platform,
resulting in improved scalability, efficiency, and flexibility in order processing. This initiative enhanced
the overall performance and reliability of the company's e-commerce platform, driving customer
satisfaction and revenue growth.
CI&T Software November/2023 - April/2024
Squad leader manager
● Manage and lead a backend team responsible for building a decoupled orders system from a CMS
platform.
● Provide support and guidance to team members to ensure alignment with project goals and timelines.
● Oversee the execution of the team's roadmap, ensuring timely delivery of milestones and objectives.
● Facilitate communication and collaboration within the team and with stakeholders to drive project
success.
● Identify and mitigate risks to project delivery, proactively addressing any obstacles or challenges.
● Conduct regular meetings, check-ins, and retrospectives to assess progress and identify areas for
optimization.
Key Achievement:
Successfully led the backend team in implementing a decoupled orders system from the CMS platform,
resulting in improved scalability, efficiency, and flexibility in handling orders. This initiative contributed to
enhancing the overall performance and reliability of the company's e-commerce platform, driving
increased customer satisfaction and revenue growth.
CPQD September/2022 - April/2023
Senior project manager
● Agile practices and delivery management.
● Management of multidisciplinary software development teams.
● Planning, development and delivery of software solutions.
● Management of product roadmap/releases.
● Collaborate in the evolution of team members (Individual and 360 feedback, 1:1).
Key Achievement:
I rescued and completed a project with time and budget overruns, demonstrating proficient management
skills.
iFood Online Restaurants September/2021 - August/2022
Senior software engineering manager
● Led the DevOps team responsible for maintaining iFood's production infrastructure.
● Conducted regular and effective 1:1 meetings with team members, team meetings, and rituals, guiding
engineers and supporting their growth within the organization.
● Actively participated in planning and developing projects to enhance monitoring tools.
● Provided training to development teams on best practices and continuous improvement.
● Managed project and support risks.
● Hired new talents and developed the careers of internal and external teams.
Key Achievement:
Reduced team turnover and optimized service flow, achieving on-time SLAs through an empathetic and
efficient approach.
CI&T Software July/2017 - August/2021
Senior project manager and Scrum master
● Managed teams and Scrum Masters to meet the agreed-upon schedule, using a customized process
based on the Scrum framework.
● Conducted critical analysis for backlog refinement, fully identifying impacts on project development.
● Built and monitored roadmaps, controlled risks, and forecasted project progress.
● Actively supported the development team to ensure adherence to all Scrum practices: planning, daily
stand-ups, demonstrations, and retrospectives.
● Led and trained the development team, emphasizing continuous improvement.
● Tracked performance metrics: team velocity, sprint progress, productivity, and quality.
● Ensured the defined process was followed and ingrained in the team's culture.
● Coached the Product Owner on JIRA usage related to blockers, risks, and UAT process.
Key Achievement:
Managed the project to create the Disaster Recovery program for a consumer goods B2B company's
system, moving the infrastructure from Europe to two new regions in the USA within the defined timeframe and
scope. After project completion, the team began supporting high-severity incidents on the platform.
Azul Brazilian Airlines October/2015 - June/2016
Senior business analyst
● Project coordination for the Call Center.
● Mapping of the "As-Is" process and design of the "To-Be" process.
● Responsible for coordinating a queue of support tickets and pending issues for resolution.
Key Achievement:
Successful leadership in the implementation project of a new tool to enhance the control and
performance of the call center.
Merial Saúde Animal May/2013 - August/2015
Business analyst
● Project coordination for improvement initiatives.
● Technical guidance for the internal development team.
● Responsible for understanding CRM solutions (MS Dynamics and Pivotal).
● Supporting developers in understanding Business Operation Merial applications and their integrations.
● Understanding user needs, requirements, and document collections.
● Assisting the Relationship Manager in analyzing documentation and information required for
presentations, briefings, project reports, and status reports.
Key Achievement:
Achieved a reduction of over 200 backlogged service tickets with exceeded SLAs to less than 10 within
just 1 month, ensuring efficient adherence to service levels through this initiative.
IBM Brazil December/2005 - May/2013
System and business specialist
● Coding programs using languages for Mainframe.
● Estimation of effort calculation.
● Gathering and creating functional and non-functional requirements.
● Development and planning of unit and integrated testing execution.
● Analysis and programming with involvement in projects.
● Development and planning of test execution: unit, and integrated tests.
● Resolving incidents in the production environment using the ISM tool.
Key Achievement:
Successfully led the project to revamp the invoice forms for seven municipalities within 40 days, avoiding
penalties for the company and successfully implementing the changes through coding and testing in the UAT
environment.
EDUCATION
Anhanguera Educacional, Postgraduate in Information Technology Solutions Architecture (2024)
INPG - Instituto Nacional de Pós-Graduação, Postgraduate in Project Management (2013 - 2014)
Faculdades Integradas IPEP, Bachelor's Degree in Systems Analysis/Information Technology (2005 - 2008)
CERTIFICATIONS
AWS Certified Cloud Practitioner, AWS Web Services (2022)
ITIL Foundations v4, Axelos Global Best Practice (2022)
Scrum Fundamentals Certified - SFC, SCRUMstudy - Accreditation Body for Scrum and Agile (2021)
LANGUAGES
Portuguese (Native)
English (C2 Proficiency)
