LUISA RIVERA
VIRTUAL ASSISTANT
ADMIN SUPPORT
CUSTOMER SERVICE
PROFILE
Customer Service with 7 years of experience. Ambitious,
with great communication skills, driven, loyal, and a teamplayer. As an experienced Virtual Assistant and Admin
Support, I am here to help you so you can focus on the
things that are closer to your heart. Let me take care of the
rest.
CONTACT
Skype :-Email :-Phone / WhatsApp / Telegram : -
LinkedIn : https://www.linkedin.com/in/luisa-rivera-/
EXPERIENCE
VIRTUAL ASSISTANCE / ADMIN SUPPORT - Ongoing since June
2017
-eBay store manager (US, UK, AU, CA)
-Shopify website manager
-recruiting / applicant interview / job ad posting
-email / chat support
-dropshipping ( Walmart, Amazon, eBay, Shopify, Overstock,
Aliexpress, Alibaba, Purse.io, Home Depot, Costway )
-product research, listing, keywording, optimization
-title optimization
-basic photo editing, BeFunky, Canva
-Profit Scraper, Zik Analytics, Inkfrog, ReplyManager, Yaballe,
Kayako, NETO, Salefreaks, Auto DS, DSM Tool, eDesk
CUSTOMER SUPPORT / RESOLUTIONS SPECIALIST - 4 years
-orders fulfillment / tracking check
-returns, refunds, replacements, eBay feedback handling
-email and phone support
-Facebook & Instagram message and commenting support
ENGLISH TUTOR - 1 year and 3 months
-communication, sentence building, grammar, punctuation,
meaning etc.
SKILLS
EDUCATION
Virtual Assistance
Customer Service
Admin Support
Tech Support
Internet / Product Research
Product Listing, Title Optimization
Data Entry
Recruiting
Email Handling
Chat Support
Phone Support
Applicant Interview
Employee Training
HOLY CROSS OF DAVAO COLLEGE
Bachelor of Science in Human Resource Management Undergraduate
APPS & TOOLS
TYPING SPEED
INTERNET
SPEED
Microsoft Office and Google Apps
Communication (Skype, WhatsApp, Slack, Hangouts,
Telegram, etc.)
Canva, BeFunky
Profit Scraper, Zik Analytics, ShipDropper, NETO, Kayako,
InkFrog, Yaballe, ReplyManager, Subivi, Auto DS, DSM,
Salefreaks
Gmail, Yahoo Mail, LinkedIn, Facebook, Instagram
Email / Chat Software Tools
Dropbox, Trello, Asana, Mondaydotcom, Intercom
Amazon, eBay, Walmart, Shopify, Aliexpress, Alibaba, Purse.io,
Home Depot, Costway
