Luisa Mae R. Rivera

Customer Service with 7 years of experience. Ambitious, with great communication skills, driven, loyal, and a team-player. As an experienced Virtual Assistant and Admin Support, I am here to help you so you can focus on the things that are closer to your heart. Let me take care of the rest.

VIRTUAL ASSISTANCE / ADMIN SUPPORT - Ongoing since June 2017

-eBay store manager (US, UK, AU, CA)

-Shopify website manager

-recruiting / applicant interview / job ad posting

-email / chat support

-dropshipping ( Walmart, Amazon, eBay, Shopify, Overstock, Aliexpress, Alibaba, http://purse.io/, Home Depot, Costway )

-product research, listing, keywording, optimization

-title optimization (a little bit of SEO)

-basic photo editing, basic graphic design, BeFunky, Canva

-basic Wordpress

-Profit Scraper, Zik Analytics, Inkfrog, ReplyManager, Yaballe, Kayako, Auto DS, DSM Tool, Subivi, Salefreaks

-Instagram & Facebook Ads - Social Media Management

-Basic Shopify website builder & enhancement

-eBay store builder

-Project Managment - Trello

CUSTOMER SUPPORT / RESOLUTIONS SPECIALIST - 4 years

-orders fulfillment / tracking check

-returns, refunds, replacements, eBay feedback handling

-email & phone support

-Facebook & Instagram message and commenting support

ENGLISH TUTOR - 15 months

• -communication, sentence building, grammar, punctuation, meaning etc.