VA Luisa
Admin/Appointment Setter
Project Management Assistant
Advanced AT4 Level
Filipino VA working from the Philippines
Being better in what I do is my biggest challenge to myself. You will like me because aside from
always meeting my deadlines, I always get things done. People do not just need skills to be
successful but should always act and think logically.
What makes you stand out?
When I work, I make it as if I own the business. CARE is something not all employees provide. It is
something that should come out naturally and it is my nature. We all have skills and knowledge but at
the end of day, do we care at what we do?
Availability:
40 hours
Skills and Software:
1. Proficient in MS Office Applications (Excel, PowerPoint, Word, Outlook) / Google
sheets or drive – (5 yrs.)
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Able to utilize MS office tools for analytics and reporting
Presentations
Effective communication
Formulas and calculations
Online share drive
Collaboration
Logistics
2. Coaching and Consultancy - (6 yrs.)
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Sales productivity
Effective sales
Pitching for sales or upsell
People development
Career development
Competency development
3. Shopify Proficiency - (4 yrs.)
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Logistics
Cost and Revenue reporting and analytics
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Gross Margin reports
Product research
Supplier research and communication
4. Customer Service (13 years)
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Gmail
Skype
Zendesk
Zoho Mail
Multiple CRMs
5. Project Management - (2 yrs.)
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Asana
Google Apps
Wordpress
Slack
Work Experience:
Company Name:
Address:
Position:
Inclusive Dates:
Shift Schedule:
Shift Hours:
Job Description:
Quantumlinx
Sydney, Australia
Project Management Assistant
November 2019 – December 2020
Mon-Fri / 9 AM to 2 PM PHT
25 Hours Per Week
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Company Name:
Address:
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Inclusive Dates:
Job Description:
JansMedia
California, USA
Sales Associate
December 2018 – June 2019
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Company Name:
Address:
Position:
Inclusive Dates:
Job Description:
Company Name:
Address:
Position:
Inclusive Dates:
Job Description:
Assists the Project Manager in the execution of the project
management plans
Coordinating with other departments ensuring deadlines are met
Creates and updates existing SOPs
Does some WordPress related tasks
Track and directly report project status updates to project manager
Sells eCommerce Digital Course (Dropshipping / micro branding)
across the globe
Recognized as the most contributor in sales
Open Call Centre
Canada
Appointment Setter
August 2018 – December 2018
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Real estate appointment setting (US and Canada)
Setting appointments for FSBO/Cold Calling/Circle Prospecting
Top appointment setter in a matter of two months after being hired
Stark Ideas LLC.
Florida, USA
Ecommerce/Shopify Store Manager
October 2016 – December 2018
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Managing other VAs making sure 3 stores are productive and
responsive to all customer concerns
Orders Fulfillment Expert (Shopify/Oberlo/AliExpress)
Processing bulk orders for best-selling product
Uploading tracking numbers in bulk using an app in Shopify
Product Research, linking products to Shopify, simple photo editing
Setting up a Shopify Store
Simple Accounting
Dealing with suppliers usually via WhatsApp
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Company Name:
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Job Description:
Swipe Gadgets
Ontario, Canada
Ecommerce/Shopify Store Manager
August 2016 – January 2018
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Company Name:
Address:
Position:
Inclusive Dates:
Job Description:
Managing other VAs making sure 6 stores are productive and
responsive to all customer concerns
Orders Fulfillment Expert (Shopify/Oberlo/AliExpress)
Processing bulk orders for best-selling product
Product Research, linking products to Shopify, simple photo editing
Setting up a Shopify Store
Dealing with suppliers usually via WhatsApp/WeChat
Customer Service Email and Chat Management (Zendesk/Xsellco)
Order Concerns, Complaints, Returns, Refund
MS Excel advanced skills (Pivot table, charts, etc.)
C&M Trade/Wake Media Group Inc.
California, USA
Project Manager/Virtual Assistant
May 2016 – October 2018
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Company Name:
Address:
Position:
Inclusive Dates:
Job Description:
Customer Service Email and Chat Management
- Order Concerns, Complaints, Returns, Refund
MS Excel advanced skills (Pivot table, charts, etc.)
Product/niche keyword research (Google AdWords/Majestic
Backlink/MOZ)
Create online dropship store via Shopify platform (photo
uploads/product description)
Profit Margin Analysis (Competition Research/Shipping Cost/Product
Pricing)
Product Suppliers Research
Basic WordPress/Facebook Ads
Orders Fulfillment
Customer Service Email Handling
Basic Accounting
TOOLS USED: Asana, Slack, Oberlo App in Shopify, Adespresso,
Zoho Mail, WordPress, MOZ, LastPass
Teleperformance Philippines (AT&T UVerse)
Mandaluyong, NCR, Philippines
Sales Fraud & Compliance Manager
January 2010 – February 2016
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Audits and keeps track of possible fraudulent activities and noncompliance in sales impacting key metrics and revenue in all levels of
operations, across 3 geos
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Convergys
Manila, Philippines
Customer Service Specialist
June 2009 – November 2009
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Company Name:
Address:
Position:
Inclusive Dates:
Job Description:
Citibank US account, dealing with typical credit card issues and
concerns
Upselling credit card features
Amplelife International
Manila, Philippines
Account Manager
June 2009 – November 2009
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Company Name:
Address:
Position:
Inclusive Dates:
Job Description:
Partners with the Quality Assurance Team in reporting violations
causing customer mistreat in accordance with AT&T’s Customer
Protection Policies
AT&T Point of Contact on mitigating potential Executive Escalations
Prepares regular fraud audit/non-compliance reports and analytics
which are presented to the client
Attends weekly/monthly performance review and call calibrations with
the client
Provides training support to Operations on Security Awareness
Foreclosure, Credit Repair & Debt Negotiation (US Account)
Inbound/Outbound Sales
One World Connections/ Winsource Solutions
Manila, Philippines
International Sales Representative
January 2007 – May 2009/ February 2006 – December 2006
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Handled the same consumer sales type of account in these 3
companies
Outbound Sales (Telemarketing)
Agent of the Year (2007)
Education
Rizal Technological University, Bachelor of Science in Computer Engineering (Undergrad 3
years)
I hereby certify that all information written above is true and correct to the best of my
knowledge and beliefs.