Luisa Ching

Luisa Ching

$6.82/hr
Project Management/Customer Service/Shopify Assistant/Sales/Appointment Setting/Cold Calling
Reply rate:
6.67%
Availability:
Full-time (40 hrs/wk)
Location:
Mandaluyong, Metro Manila, Philippines
Experience:
6 years
VA Luisa Admin/Appointment Setter Project Management Assistant Advanced AT4 Level Filipino VA working from the Philippines Being better in what I do is my biggest challenge to myself. You will like me because aside from always meeting my deadlines, I always get things done. People do not just need skills to be successful but should always act and think logically. What makes you stand out? When I work, I make it as if I own the business. CARE is something not all employees provide. It is something that should come out naturally and it is my nature. We all have skills and knowledge but at the end of day, do we care at what we do? Availability: 40 hours Skills and Software: 1. Proficient in MS Office Applications (Excel, PowerPoint, Word, Outlook) / Google sheets or drive – (5 yrs.) • • • • • • • Able to utilize MS office tools for analytics and reporting Presentations Effective communication Formulas and calculations Online share drive Collaboration Logistics 2. Coaching and Consultancy - (6 yrs.) • • • • • • Sales productivity Effective sales Pitching for sales or upsell People development Career development Competency development 3. Shopify Proficiency - (4 yrs.) • • Logistics Cost and Revenue reporting and analytics • • • Gross Margin reports Product research Supplier research and communication 4. Customer Service (13 years) • • • • • Gmail Skype Zendesk Zoho Mail Multiple CRMs 5. Project Management - (2 yrs.) • • • • Asana Google Apps Wordpress Slack Work Experience: Company Name: Address: Position: Inclusive Dates: Shift Schedule: Shift Hours: Job Description: Quantumlinx Sydney, Australia Project Management Assistant November 2019 – December 2020 Mon-Fri / 9 AM to 2 PM PHT 25 Hours Per Week • • • • • Company Name: Address: Position: Inclusive Dates: Job Description: JansMedia California, USA Sales Associate December 2018 – June 2019 • • Company Name: Address: Position: Inclusive Dates: Job Description: Company Name: Address: Position: Inclusive Dates: Job Description: Assists the Project Manager in the execution of the project management plans Coordinating with other departments ensuring deadlines are met Creates and updates existing SOPs Does some WordPress related tasks Track and directly report project status updates to project manager Sells eCommerce Digital Course (Dropshipping / micro branding) across the globe Recognized as the most contributor in sales Open Call Centre Canada Appointment Setter August 2018 – December 2018 • • • Real estate appointment setting (US and Canada) Setting appointments for FSBO/Cold Calling/Circle Prospecting Top appointment setter in a matter of two months after being hired Stark Ideas LLC. Florida, USA Ecommerce/Shopify Store Manager October 2016 – December 2018 • • • • • • • • Managing other VAs making sure 3 stores are productive and responsive to all customer concerns Orders Fulfillment Expert (Shopify/Oberlo/AliExpress) Processing bulk orders for best-selling product Uploading tracking numbers in bulk using an app in Shopify Product Research, linking products to Shopify, simple photo editing Setting up a Shopify Store Simple Accounting Dealing with suppliers usually via WhatsApp • • Company Name: Address: Position: Inclusive Dates: Job Description: Swipe Gadgets Ontario, Canada Ecommerce/Shopify Store Manager August 2016 – January 2018 • • • • • • • • • Company Name: Address: Position: Inclusive Dates: Job Description: Managing other VAs making sure 6 stores are productive and responsive to all customer concerns Orders Fulfillment Expert (Shopify/Oberlo/AliExpress) Processing bulk orders for best-selling product Product Research, linking products to Shopify, simple photo editing Setting up a Shopify Store Dealing with suppliers usually via WhatsApp/WeChat Customer Service Email and Chat Management (Zendesk/Xsellco) Order Concerns, Complaints, Returns, Refund MS Excel advanced skills (Pivot table, charts, etc.) C&M Trade/Wake Media Group Inc. California, USA Project Manager/Virtual Assistant May 2016 – October 2018 • • • • • • • • • Company Name: Address: Position: Inclusive Dates: Job Description: Customer Service Email and Chat Management - Order Concerns, Complaints, Returns, Refund MS Excel advanced skills (Pivot table, charts, etc.) Product/niche keyword research (Google AdWords/Majestic Backlink/MOZ) Create online dropship store via Shopify platform (photo uploads/product description) Profit Margin Analysis (Competition Research/Shipping Cost/Product Pricing) Product Suppliers Research Basic WordPress/Facebook Ads Orders Fulfillment Customer Service Email Handling Basic Accounting TOOLS USED: Asana, Slack, Oberlo App in Shopify, Adespresso, Zoho Mail, WordPress, MOZ, LastPass Teleperformance Philippines (AT&T UVerse) Mandaluyong, NCR, Philippines Sales Fraud & Compliance Manager January 2010 – February 2016 • Audits and keeps track of possible fraudulent activities and noncompliance in sales impacting key metrics and revenue in all levels of operations, across 3 geos • • • • • Company Name: Address: Position: Inclusive Dates: Job Description: Convergys Manila, Philippines Customer Service Specialist June 2009 – November 2009 • • Company Name: Address: Position: Inclusive Dates: Job Description: Citibank US account, dealing with typical credit card issues and concerns Upselling credit card features Amplelife International Manila, Philippines Account Manager June 2009 – November 2009 • • Company Name: Address: Position: Inclusive Dates: Job Description: Partners with the Quality Assurance Team in reporting violations causing customer mistreat in accordance with AT&T’s Customer Protection Policies AT&T Point of Contact on mitigating potential Executive Escalations Prepares regular fraud audit/non-compliance reports and analytics which are presented to the client Attends weekly/monthly performance review and call calibrations with the client Provides training support to Operations on Security Awareness Foreclosure, Credit Repair & Debt Negotiation (US Account) Inbound/Outbound Sales One World Connections/ Winsource Solutions Manila, Philippines International Sales Representative January 2007 – May 2009/ February 2006 – December 2006 • • • Handled the same consumer sales type of account in these 3 companies Outbound Sales (Telemarketing) Agent of the Year (2007) Education Rizal Technological University, Bachelor of Science in Computer Engineering (Undergrad 3 years) I hereby certify that all information written above is true and correct to the best of my knowledge and beliefs.
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