Luis Von Pacia

NAME: Luis Von Olevier Pacia Contact info: Email Address:-Phone Number:- Facebook: FB.ME/SpaceCake1 CONVERGYS Oct 2016 - Apr 2017 Call Center Customer Service Representative * Work under risk management team for financial support * Work for seasonal account payment transaction support team * Supported NA region callers SUTHERLAND GLOBAL: Manila Oct 2017 - July 2020 Customer Assistant * Handling support via Chat: (handled per hour: 15-20: 3 window chat) Email (handled per hour 30-40) Phone (handled per hour 10-20) * Cross skilled trained to handle multiple region (NA/AU/UK/NZ/Asia) * Handling Facebook request/ inquiry of our clients *Managing and Assisting client’s properties (condo/houses, etc.) Responded with insight to customers’ needs and expectations and improved customer satisfaction ratings for the company. TAWK.TO (GLOBAL) Manila VIRTUAL ASSISTANT (V.A) * Handling support via Chat: (handled per hour: 15-20: 3 window chat) Email (handled per hour 10-20) * Handling property base project to assist clients with their login details/ credentials * Handling clients wants to watch a stream/ webinar Sales Staff For All Boutique (Family Business) 2012 to 2013 - Acted as customer facing salesman - Kept track of daily inventory, cash flow, and sales - Maintained overall operations of the story • Excellent phone, email and instant messaging communication skills SPECIALIZATIONS Familiarity with current technologies, like desktop sharing, cloud services and VoIP Qualifications: • Communication and CRM tools like • Excellent time management skills • Solid organizational skills Zoom, Teams Slack Gmeet Discord • Project Management tools - Monday.com • Server management tools - cPanel and FTP • Image processing tools – Photoshop, Adobe premiere, Adobe Lightroom, Adobe after effects Filmora9 • CMS technology - Wordpress, Wix Proficient in Microsoft Office (Word, PowerPoint and Excel) and Adobe Photoshop ● Customer Service and Relations expert ● Can speak both English and Tagalog ● Self-motivated and good in single and teamwork environment ● Ability to adapt well to changes under pressure ● Fast learner and dedicated to work ● Strong communication skills and good public learning ● Having a good negotiation skills and diplomacy ● Willing to undergo training if required ● Capable of learning unfamiliar software programs ● Open to any possibility of expanded duties as business knowledge increases and interest become focus ● • Storing tools - Google Drive Onedrive Sharepoint • Doc tools - MS Office MS: Outlook pro MS: Word pro MS: Excel pro MS: PowerPoint pro • Email automation tools - MailChimp, Active Campaign • Data analysis and visualization • Excellent knowledge of MS Office 365 • Knowledge of online calendars and scheduling Knowledge in the following tools: SALESFORCE FRESHDESK BLISS/BLISS PHONE DESK.COM USPS (tracking system) UPS (tracking system) FEDEX (tracking system) MY REFERENCES Name: Mike Rigor Santander Position: Visual Manager Contact Numbe :- Name : Position : Contact Number : Jerry Bongcayo VTF Trainer(Product specific- Name: : Noah Cortes Position : Virtual Assistant (Retails website) Contact Number :- Name: : Position : Contact Number : Christian Kaizer General BPO ( customer support-