Luis Ramirez Erazo

Luis Ramírez Erazo IT SPECIALIST IT Specialist with 8 years of experience in Tech Support, Cloud Suites Management, Computer Equipment maintenance and Computer Science training. I have worked in Non-Gubernamental Organizations, applying my technical and training skills, and I am fully available to contribute to other sectors. 28 años - linkedin.com/in/luiserazo1 San Salvador, El Salvador- PROFESSIONAL EXPERIENCE IT Support Technichian Foundation Cristosal 10/10/2022 - 01/31/2025 Santa Tecla, El Salvador Administration of professional Cloud Suites (Google Workspace, followed by the support in the implementation of Microsoft 365, until its priority use). Improving staff efficiency through training in the daily use of these tools for the proper integration of their functions intro the workflow daily use of the staff Perform maintenance on computer equipment, including hardware inventory, with technical visits to offices in Guatemala and Honduras. Additionally, manage licensed software, contact with providers, maintain Ricoh printing centers and administration of their portal Provide Tech Support to collegues in Central American offices, and collegues in United States, coordinating local support teams to remotely solving issues for regional staff. Additional, manage contact with suppliers and inventory management Implementation and support in the continuous application of security standards for information protection, including the implementation of Group Policy rules for operating systems and applications, password control on credential management platforms, and risk prevention against threats with the administration of the ESET PROTECT console Data backup management on local and cloud servers, ensuring the continuity of data integration and operability in case of events or situations compromising information protection. Techology Educational Educator and IT Administrator Fundación Salvador del Mundo (FUSALMO) 05/2017 - 10/07/2022 Soyapango, El Salvador Technology Intern for support in Educational Technology workshops within institutional programs, and tech support Conduct consultancy to deliver Educational Technology workshops (Graphic Design and Robotics) for communities as part of projects with communities and Spanish Cooperation, RSE Davivienda, among others Educator of Educational Technology, with the purpose of implementing instructional process with study plans and curricular designs for courses in Web Design, Algorithm Logic, Video Games, and Internet Security, followed by the execution of workshops serving more than 250 youths per week in 2019, through various programs and projects IT Administrator performing inventory management, computer equipment maintenance, and network maintenance Creation of educational content for social media and educational platforms, promoting research and learning towards new technologies Organization of training for Microsoft Office Specialist certificate.. E DU CATION Computer Science Tech Engeniering John Bosco University 01/2017 - 11/2022 El Salvador CERTIFICATIONS Microsoft Office (2013 & 2016) Word (Especialist & Expert Excel (Especialist PowerPoint (Especialist) LAN GU A G ES Spanish Native English German Coursing A1 level Basic - Medium (Technical English) S K ILLS Cloud BackUps Regional Tech Support Admin. Google Workspace Microsoft 365 MOS HelpDesk Support Software and hardware inventory Computer Science Curriculum Development Working with regional teams Creation of multimedia educational content TEC H NICAL S K ILLS IT | Local suites IT | HelpDesk Support and cloud. Microsoft 36 Google Workspac ESET PROTEC NAS WD Admi Ricoh Admin Panel AnyDes TeamViewe Windows Remote Desktop IT | Maintenance Preventive (PC, laptop, Mac Corrective (PC, laptop Data recovery CMS WordPres Moodle Edition, Office and AI Password manager 1Passwor KeyPass Adobe Premiere e Illustrato Figma (Illustration and UI/UX design Microsoft 365 Enterpris Copilot