Luis Ramirez Erazo

Administration of professional cloud suites, starting with Google Workspace and followed by the implementation of Microsoft 365. Helping to staff efficiency through training on the daily use of these tools for proper integration into the workflow.

Perform maintenance on computer equipment, including hardware inventory, with technical visits to offices in Guatemala and Honduras, and providing remote tech support to coworkers in Guatemala, Honduras and US, coordinating local support teams to remotely resolve issues for regional staff. Additionally, manage contact with suppliers and inventory.

Additionally, manage licensed software, contact providers, and Ricoh printing centers.

Implement and support the continuous application of security standards for information protection, including the implementation of Group Policy rules for operating systems and applications, password control on credential management platforms, and risk prevention against threats with the administration of the ESET PROTECT console.

Manage data backups on local and cloud servers, ensuring the continuity of data integration and operability in case of events or situations compromising information protection.

Experience in Educational Technology, with the purpose of implementing instructional process with study plans and curricular designs for courses in Web Design, Algorithm Logic, Video Games, and Internet Security, followed by the execution of workshops serving more than 250 youths per week in 2019, through various programs and projects.