Luis Manuel Bolanos Ruiz

Luis Bolanos Resume Personal info: Name: Luis Manuel Bolanos Ruiz Birth Date: February 26th 1978 Telephone Numbers: Cel:- Home:- e-mail: -Address: 6a Ave Sur Ent 5/7 Cl Pte #10A Santa Ana El Salvador Central America Personal Skills: Technical Support - Customer Support - live chat, inbound or outbound phone support, order processing, & email handling. I have many years experience as Tier II tech support agent for Microsoft. Able to resolve wide range of escalated cases of a complex nature. Able to help train and coach new hires as I am always willing to lend a helping hand. I have also worked as customer support agent for Microsoft and AT&T. Able to speak both English and Spanish at native level. I'm sure my excellent people and communication skills along with my 7+ years of call center experience will help you establish an excellent relationship with your customers. I'm very passionate about technology and always up for new challenges. Education: High School: 1998 Community High School GED Kissimmee, FL College: - Miami Dade Community College Miami, FL Languages: English (Native) and Spanish (Bilingual) Work History 1999 – 2003 LATIN AMERICAN EXP. & IMP. Assistant IT Manager, Duties consisted of updating, repairing all pcs and printers. Also providing technical support for office staff. 2003 - 2006 LEXMARK INT. Technical support representative. Main duties consisted of helping customers install printer drivers and troubleshoot printing issues. 2009 – Present Property Manager Administer 3 properties main duties are maintenance of the property and finding renters. June 2015 – April 2019 Concentrix Tier 2 Windows tech support for Microsoft. Provide remote assistance to customers facing a wide variety of issue with windows pcs. Troubleshoot networks, internet connections, installing updates, Office issues and activations to name a few. I also provide floor support and help in training new hires. AT&T Customer Support Rep. Main call drivers where to help customers with billing issues. Whether that be for their DirecTV or mobile service. Help Customers in right sizing plans and packages while upselling products and services that fit Customer’s needs.