Luis Manuel Bolanos Ruiz

Technical Support - Customer Support - live chat, inbound or outbound phone support, order processing, & email handling. I have many years experience as Tier II tech support agent for Microsoft. Able to resolve wide range of escalated cases of a complex nature. Able to help train and coach new hires as I am always willing to lend a helping hand. I have also worked as customer support agent for Microsoft and AT&T. Able to speak both English and Spanish at native level. I'm sure my excellent people and communication skills along with my 7+ years of call center experience will help help you establish an excellent relationship with your customers. I'm very passionate about technology and always up for new challenges.