Luis Felipe Moya Medina

LUIS FELIPE MOYA MEDINA Graduate in Information Technology MYSELF --Zapopan, Jalisco Linkedin: luis-moya0564ba177 LANGUAJES With operational/administrative profile, with 11 years of experience, I am an information security expert specializing in risk management and systems auditing. I have experience implementing and aligning ISO 27001, ISO 27005, ISO 9001, COBIT 5, and ITIL (v3 and v4), NIST, as well as a focus on cybersecurity, which allows me to ensure regulatory compliance and operational efficiency. My goal is to design and implement innovative strategies and technological solutions to strengthen security and internal control for business growth. EDUCATION Universidad de Guadalajara Spanish (native) English (B2) REFERENCES WORK - Graduate in Information Technology ID:- Certiprof Hacking Ético -CEHPC 2025 Global Lynx CRISC by ISACA Implementación de ISO/IEC 27001 2025 Netec 2025 Microsoft Cybersecurity Architec Marco Ortega Phone:- Email :- WORK EXPERIENCE Yuu Suzuki Phone:- Email :- PERSONAL Luis Martinez Brum Phone:- Saul Miguel Ramirez Phone:- MUFG Bank México Ltd Procurement process 2024 -2025 Third-party management manager Proposal review and evaluation Strategies for saving investment costs Assessment of third-party KPIs Payment management Success I implemented a new vendor evaluation and contract negotiation process, resulting in a 5% savings in annual IT investment costs. I developed a KPI dashboard and Scorecard to evaluate third-party performance, which led to a 20% improvement in service quality and a 10% improvement in vendor SLA compliance. I automated the vendor payment management process, reducing processing time by 25% and eliminating manual errors in invoice reconciliation. LUIS FELIPE MOYA MEDINA SKILLS Leadership and Team Management Project and Risk Management Splunk OnPremise/Cloud Windows Server, GNU Linux, macOS Microsoft Office Suite JavaScript, Java, HTML5, CSS, GitHub, C#, C++ DHCP, WDS, Hyper-V, VMware Effective Communication Strategic Thinking Problem Solving and Analysis Personal Development Methodical Active Listening Decision Making WORK EXPERIENCE ADV Integradores Implementation and Support August-November 2024 Peripheral analysis and monitoring using SIEM Sample, assess, and implement systems for user prevention Review and manage proposals and implement tools such as QRadar, Splunk, BlackBerry Device Manager, Trillex, and others Success I established and optimized security event monitoring in the SIEM (Splunk/QRadar), reducing incident identification time by 30% and improving response capacity to cyberattacks. I designed and implemented awareness programs and security tools for end users (such as Trillex for DLP and MDM solutions), achieving a 20% reduction in incidents caused by human error in the last year. RONE Project Coordinator - Creation of an international help desk for e-banking Improvement of processes and subprocesses in business processes Project management Personnel management in different areas: Infrastructure, CMS, and COB (Close of Business) Integration of policies, procedures, and improvements in banking processes and subprocesses Integration of operational and administrative functions Staff evaluation KPIs Model risk assessment Development, use, and maintenance of institutional software Ticket and dashboard management in ServiceNow System administration in AML Creation of anti-money laundering rules Improvement of processes and subprocesses, as well as the creation of their flowcharts Defining Goals, Impact, and Influence Organizational, Planning, and Adaptability Skills Success I led the conception and launch of a 24/7 International Help Desk for e-banking, resulting in a 35% improvement in customer satisfaction and a 60% reduction in incident resolution times. I implemented significant improvements to middleware processes and subprocesses, automating key tasks that reduced the implementation time for new features by 25%. I successfully managed multiple critical IT projects for banking (infrastructure, CMS, operations), leading distributed teams and ensuring alignment with the organization's strategic objectives. I conducted model risk assessments for transactional systems, identifying vulnerabilities and proposing controls that strengthened operational resilience and regulatory compliance. I managed and optimized Anti-Money Laundering (AML) systems, designing and integrating new fraud detection rules that improved the system's effectiveness in identifying illicit activities. I redesigned and documented more than 15 key operational processes using flowcharts, which increased team efficiency and understanding, positively impacting ticket resolution and SLA compliance.