Luis Felipe Moya Medina

Governance and Frameworks: COBIT (implementation and assessment), ITIL (Service Management), ISO 27001/27002 (Information Security).

IT Risk Management: Identification, assessment, and mitigation of technological and operational risks (RCSA). Development of Business Continuity Plans (BCP) and Disaster Recovery Plans (DRP).

Process Improvement and Optimization: Design, documentation, and implementation of efficient IT processes. Experience applying Lean/Six Sigma methodologies to reduce operating costs and increase the maturity of IT services.