Luis Enrique Holguin Bendeck

LUIS ENRIQUE HOLGUIN BENDECK Customer Service and Administrative Expert CONTACT luisenriqueholguinbendeck @gmail.com - Barranquilla, Atlántico Bilingual representative with work experience in administrative (back office), customer service and accounting positions. Skilled and dedicated to providing high quality service by establishing excellent communication and relationship with the client, with work direction and able to meet all customer needs by identifying and providing effective solutions to problems. Excellent time management and multitasking skills along with attention and care for the details, combined with superior knowledge of the BPO industry. Comfortable in sales, customer care, inbound or outbound calls, appointment setter, virtual assistant and back office positions. EDUCATION Universidad Reformada Music 2020 – Suspended Universidad Del Norte Systems Engineering 2019 – Suspended DNA Music Labor technician in editing, recording, mixing and sound mastering 2018 Colegio Biffi La Salle Academic Bachelor 2014 – 2017 EMPLOYMENT HISTORY MAJOREL COLOMBIA S.A.S November 5th 2021 - March 16th 2022 Customer Service Representative Customer support through phone calls for transporting and logistics services. Attend workshops and conferences focused on increasing customer service skills. Keep records, calendars and company information accessible. Discuss promotions, products and everything related to a better and more satisfactory service for the client. Verification of information with precision and management of databases. Develop teamwork skills to address any outstanding issues or concerns. Management of leadership skills, support and management of personnel in meeting objectives. REFERENCES Beatriz Bendeck Cuello Civil & Industrial Engineer- Enrique Holguin Diaz Civil Engineer- Sirena Rodriguez Administrative BPO Expert- Cristian Jimenez Team Leader (Smart Office- Yessid Painchault Previous supervisor (Majorel- Johan Batt Team lead (BPOLABS- SMART OFFICE March 2022 - August 2022 Back Office Coordinator Administrative agent responsible for coordinating in a Consumer Directed Personal Assistance Program offered by the State of New York (Medicaid CDPAP) that provides services to individuals who have a medical need for help with activities of daily living or skilled nursing services. Confirming visits to patients and keeping track of hours worked by personal assistants. Following up on payroll reports on a daily basis to guarantee healthcare workers receive their payments each week. Document management (analyze and send pay stubs, assist with tax forms issues, review and confirm timesheets). Keeping track of all the patients in my case and ensuring they all receive services as expected. Retention to patients. Assist patients with being assigned to a Personal Assistants. Outbound and inbound calls for coordination and customer service. Resolving payment issues in a timely manner. BPOLABS Aug 2022 - Currently hired Inbound Enrollment Specialist & Sales Support Agent Responsible for Inbound Calls to enroll customers in electricity service. Work pending enrollments and release orders. Verify and approve documentation. Process information via Inbound and outbound emails. Track interactions, manage and create databases, and report information daily (Excel, Word, PowerPoint, Google Drive, Office) Outbound calls to follow up on pending orders. Assist and provide exceptional customer service. Keep records, calendars and company information accessible.