Luis Enrique Holguin Bendeck

Skilled and dedicated to providing high quality service by establishing excellent communication and relationship with the client, with work direction and able to meet all customer needs by identifying and providing effective solutions to problems. Excellent time management and multitasking skills along with attention and care for the details, combined with superior knowledge of the BPO industry. Comfortable in sales, customer care, inbound or outbound calls, appointment setter, virtual assistant and back office positions.

During the last couple of years I developed skills handling tasks as:

• Confirming visits to clients and keeping track of hours worked by personal assistants.
• Following up on payroll reports on a daily basis to guarantee workers receive their payments each week. 
• Document management (analyze and send pay stubs, assist with tax forms, review and confirm timesheets).
• Keeping track of all the clients in my caseload and ensuring they all receive services as expected.
• Retention to clients. Assist clients with being assigned to a Personal Assistants.
• Outbound and inbound calls for coordination, sales, customer service, appointment setter, enrollment specialist.
• Resolving payment issues in a timely manner.

,now I have a position as an Inbound Enrollment Specialist & Sales Support Agent for two electricity companies in Texas, with hopes of starting a new stage of my life that includes landing a long-term position with a US based team, that allows me to grow personally and financially to achieve my goals. The following are some tasks I am responsible for in this company.

• Responsible for Inbound Calls to enroll customers in electricity service. 
• Work pending enrollments and release orders.
• Verify and approve documentation.
• Process information via Inbound and outbound emails.
• Track interactions, manage and create databases, and report information daily (Excel, Word, PowerPoint, Google Drive, Office)
• Outbound calls to follow up on pending orders.
• Assist and provide exceptional customer service. Keep records, calendars and company information accessible.

If you are looking for a driven young person with ability to learn fast and show results I am definitely the person you are looking for. I have full time availability and I currently live alone in Colombia, in a work & study complex with great a professional environment. I am looking to earn in dollars and land a home office position (the only thing I miss from the COVID pandemic). I enjoy making new friends and I always have time for a laugh.

Thank you for your interest.