Luis E. Alvarez

Objective Work as a Sales Manager in a prestigious Company Education Coral Gables Senior High 1999| High School Diploma Education CPCC Central Peamont Community College-| Certificados de WEB DESIGNING | Certificados de HTML, CSS, y JAVASCRIPT Professional Experience: Possess 13years experience in the call center, marketing and Telecommunication businesses. Operated as a Closer, Sales Executive, Customer Service Agent on incoming, outgoing, plus cold calling calls; Further more I’ve operated as a coordinator of internal sales presentation presenter and marketing agent for a prestige company called McRoberts Protective Agency. The last 3 years and 10 months of the 6 years living in Nicaragua, I worked for SITEL executing the work of customer service, credit report advisor with sales and retention quotas on incoming calls. I also worked at Managua Call Center for the Geeksonsite a remote computer repair company performing the job of Sales Executive, Troubleshooting, and Customer Service. I worked 1 year and 10 months with the company. Currently, I am self employed working as a freelancer utilizing my artistic and graphic designing skills creating Logos and T-shirts for local businesses. . Sitel Customer Service, Sales Executive, Withholding Agent, Credit Reporting Counselor Agosto-2013 – Julio-2017 Performance - Provide excellent customer service, giving general information according to the questions that customers have about their credit reports, maintain sales quotas that are for every 8 calls 1 sale and customer retention fees that are for every 3 cancellations 1 withheld. As a sales and retention agent while in the US campaign raise the sales bar and withholdings made in a month by breaking some records on incentives earned in a month. I became a high-level agent for the highlight of my sales and retention achievements in two different USA and UK campaigns. Managua Call Center (GEEKONSITE) Closer, Sales Executive, and Troubleshooting Agent Julio-2017 – June-2019 Performance - Provide excellent customer support while guiding the client on different troubleshooting techniques according to the issue the computer was undergoing. Maintain sales quotas that are for every 4 calls 1 sale. I became a high-level agent for the highlight of my sales ratio, and proceeded to also become a computer sales agent. Task at hand was evaluate the customer needs and demands according to their use of the computer they were going to purchase. I would have to make sure to keep updated on technological advances on computer such as processors, rams cooling system, and operating systems. Aptitudes   Write and speak Spanish as well as the English language on a professional level Excellent in objection prevention and objection management  Active listening  Sales closing techniques  After Sales Relationship Management (rapport building)  Computer literate  Microsoft office (google drive, excel, word, power point, Prezi, and other business related software)