LUCILLE ANNE PROTACIO ASPA-
Skype: saligianne
Summary:
Hardworking and reliable individual who works on the Customer Service field for 6 years and a flexible professional who enjoys learning new skills and works well independently or on a team. I am able to adapt on changing priorities while maintaining a positive attitude and strong work ethic. I have excellent attention to detail, a good level of numeracy and literacy in both verbal and written communications, ability to stay calm under pressure, good at managing my time to meet deadlines, and I always have desire to show initiative .
CAREER SKILLS & HIGHLIGHTS:
• Experienced in Customer Service for 7 years for Chat, Email,Inbound and Outbound calls.( Sales, Billing, Tech) I have also developed impeccable phone manners and an ability to politely deal with irate customers.
• Organize and prepare day-to-day reports including email etc.
• Manage, plan and organize company calendar; organize all coaching meetings,prepare and distribute agendas to the team.
• Schedule meetings and conferences, and coordinate colleague for a client call
• Knowledgeable in CRM platforms such as Salesforce, Citrix etc. also familiar in using Google Drive / Dropbox and highly skilled in using Microsoft Office
Work Experience:
Iqor Philippines (Team Manager – AT&T / Directv )
December 2016 – Present
Billing specialist and Sales Specialist for telecommunications company in the US
Providing administrative support to the management
Expert in data entry and other related job.
Scheduling Meetings and in charge of minutes of the meetings.
Managing the emails
Uses Microsoft office all the time
24/7 Customer Inc (Retention and Relocation Specialist - Optus)
April 2015- December 2016
Tier 2 Customer Service representative for Australian telecommunications company
Handles customers who will cancel and transfer their services
Teleperformance (Back Office Support , Email Support – Web.com)
Sept 2014 – April 2015
Handles technical concerns for website and answering queries of the customers online
Stream Global Services (Customer Sales Professional – Sprint Account)
February 2011- June2014
Handles inbound sales for a telecommunications company in the US
Awarded as top seller for 2 consecutive months
Education:
International Electronics Technical Institute
Information Communications Technology
Graduate Oct 2010
General Emilio Aguinaldo National High School
GraduateMay 2007
Francisco E. Barzaga Memorial School
GraduateApril 2004
Character Reference:
Alvin Dale Roel Blasquino
Operations Manager ( Iqor Philippines -
Maria Ana Monina Maratas
Training Manager ( Iqor Philippines -
