Lucila Fabian Frankel

I am a bilingual Customer Service Representative and English-Spanish Interpreter with over 4 years of experience providing professional support through email, chat, voice, and remote interpretation. I have worked with international clients in medical, legal, and financial contexts, ensuring clear and empathetic communication in high-demand situations.

My expertise includes CRM platforms such as Zendesk, Salesforce, and HubSpot, as well as Google Workspace, Microsoft Excel (pivot tables), Zoom, Notion, and Slack. I am skilled at handling documentation, ticketing systems, and managing sensitive client data while maintaining confidentiality and compliance with protocols.

I currently work as a remote interpreter and service agent for migration-related processes (passports, ESTA, visas), managing inquiries with speed and accuracy. I am also pursuing a degree in Programming to transition into the IT field and expand my tech capabilities.

I'm known for my adaptability, logical thinking, multitasking abilities, and attention to detail. I bring not only technical proficiency but also a high level of emotional intelligence, which helps me solve problems effectively while creating a positive customer experience.

Whether you're looking for customer support, administrative assistance, interpretation, or help managing online tools, I can offer dependable, bilingual support with a proactive and solution-oriented mindset.