Lucia Dv

WORK EXPERIENCE 10/2019 – CURRENT English and Italian online tutor Cafetalk, Italki and Preply Lucia Di Venosa DATE OF BIRTH: 10/01/1992 CONTACT Nationality: Italian Biella, Italy-(- Online 10/2017 – CURRENT – Italy Virtual assistant "Blue Zone SRL" - Diving, kitesurfing, windsurfing watersport center ◦ ◦ ◦ ◦ ◦ ◦ ◦ Handling customers' calls Managing customers' emails Management of payments, invoices and deadlines Handling basic accounting and bookkeeping services Finding suppliers Hiring and managing staff Simple graphic design work Camping Baia Blu la Tortuga, Aglientu, Italy 04/2019 – 10/2019 – Aglientu, Italy Office manager "Blue Zone SRL" - Diving, kitesurfing, windsurfing watersport center ◦ ◦ ◦ ◦ ◦ ◦ ◦ ◦ ◦ Handling customers' calls Managing customers' emails Management of payments, invoices and deadlines Handling basic accounting and bookkeeping services Finding suppliers Managing staff Selling watersport services (courses, rentals etc.) Welcoming clients Managing cash and card transactions Camping Baia Blu la Tortuga, Aglientu, Italy 03/2017 – 10/2018 – Aglientu, Italy Receptionist (from April to October) "Blue Zone SRL" - Diving, kitesurfing, windsurfing watersport center ◦ Selling watersport services (courses, rentals etc.) ◦ Welcoming clients ◦ Managing cash and card transactions Camping Baia Blu la Tortuga, Aglientu, Italy 03/2016 – 01/2017 – Las Palmas de Gran Canaria, Spain English teacher Freelance Las Palmas de Gran Canaria, Spain 01/2015 – 01/2016 – Amsterdam, Netherlands Cloakroom attendant/hostess "Sugarfactory" club Amsterdam, Netherlands EDUCATION AND TRAINING 05/2018 120 hour TESOL Certificate Course International Open Academy Varallo, Italy Diploma di qualifica di operatore dei servizi ristorativi - settore sala/bar. IPSSAR "G.Pastore" High School LANGUAGE SKILLS MOTHER TONGUE(S): Italian English Listening C2 Reading C2 Spoken production C2 Spoken interaction C2 Writing C2 Reading A2 Spoken production A1 Spoken interaction A1 Writing A1 Spanish Listening A1 DRIVING LICENCE Driving Licence: B COMMUNICATION AND INTERPERSONAL SKILLS Communication and interpersonal skills Adept at taking directions and following them to book. Able to communicate and explain things clearly. Able to get along with co-workers. Track record of understanding and addressing the client’s needs and preferences. ◦ Well practiced in attending phone calls and answering customer queries. ◦ ◦ ◦ ◦