LUANA RODAS-/ (503)-
Experienced Human Resources Professional with 17 years in the BPO industry, focused on achieving
results. Highly analytical with strong attention to detail. Confident decision-maker with a creative mindset
and critical thinking abilities. Skilled in team development and executing engagement action plans.
Effective negotiator and problem solver.
Work
Experience
Human Resources Team Leader TELUS International El Salvador Dec 2020 - Apr 2025 Serve
as a strategic HR partner to Account Managers and Directors, providing guidance on HR matters. Support
operations with their performance management processes. Drive engagement through targeted initiatives.
Contribute to talent development efforts across the organization. Conduct data analysis and create
actionable plans. Oversee and mentor a team of HR Generalists, offering support, coaching, and guidance
to foster their professional growth
Human Resources Analyst IV TELUS International El Salvador Apr 2016 - Dec 2020 Provided
Guidance in matters related to Human Resources policies and procedures. Implementation of engagement
initiatives. Participation in Disciplinary Processes . Promoters of activities and actions oriented to maintain an
excellent environment.
Sourcing Coordinator -Talent Acquisition TELUS International El Salvador Mar 2014 - Apr 2016
In Charge of the Internal Referral Program as well as the creation of strategies for talent attraction/ Planning
and execution of hiring events & Managing the Sourcing team, budget and inventory.
Sr. Recruiter -Talent Acquisition Transactel El Salvador powered by TELUS Sep 2013-Feb2014
Competency based Recruitment and Selection process for administrative positions. Support Operations with
Internal Selection processes.
Recruiter-Talent Acquisition Transactel El Salvador powered by TELUS Apr2010 - Aug 2013
Trilingual Recruiter for BPO. Direct communication with Operations Managers and Account Managers.
Feedback and Follow up with candidates. Data Analysis.
Test Administrator -Talent Acquisition Transactel El Salvador Jan 2010 - Mar 2010
Administer tests evaluate results, provide feedback to applicants . Direct support to the Recruiters team.
Project Assistant Siconsulta S.A de C.V Jun 2007 – Dec 2007
In Charge of logistics for the “X Foro Interamericano de la Microempresa” Event.
Inscriptions, Confirmation, Hotel and Transportation booking for participants. Data Analysis and
weekly results presentation. Direct contact with participants in Spanish, English and Portuguese.
Junior Recruiter & Test Administrator DELL El Salvador Apr 2006 – Feb 2007
Administer tests evaluate results, provide feedback to applicants. First phone contact with new applicants to
evaluate eligibility to participate in the selection process.
Education
& Others.Bachelor Degree in Economics Universidad Jose Simeon Cañas 2012, El Salvador.
Liderar desde su propia historia / Harvard Business Review. 2011, El Salvador.
Situational Leadership II / The Ken Blanchard Companies. 2015, El Salvador.
Gestión de Inventarios / Fepade. 2016, El Salvador.
Languages Native Spanish / Advanced English / Advanced Portuguese
