Luan Santos De Jesus

Luan Santos de Jesus📍 Dubai, UAE – Silicon Gates 1, Block B, Apt. 2203B 📞 - | ✉️-| Age: 24 years old 🔗 LinkedIn: https://www.linkedin.com/in/luan-santos-/ Professional Objective Video editor Summary of Qualifications • Experience in customer service, logistics, and technical support. • Skilled in troubleshooting, issue categorization, and coordination between departments. • Freelance video editor with expertise in social media content creation. • English level: A2 – B1 (Strong listening comprehension, currently studying to improve communication skills). • All professional experience was acquired in Brazil. Professional Experience Teleperformance (Global customer service and BPO company) | Customer Interaction Expert | 11/2023 – 11/2024 • Provided comprehensive support to customers, addressing inquiries and assisting in resolving potential delivery setbacks or unforeseen issues. • Managed a high volume of customer interactions, utilizing a structured troubleshooting flowchart to determine the best course of action. • Efficiently redirected customer inquiries to the appropriate departments for specialized assistance, ensuring a seamless support experience. Telhanorte (One of the largest home improvement retailers in Brazil) | Warehouse Assistant – Apprenticeship | 03/2020 – 05/2021 • Assisted in the processing of e-commerce orders by accurately selecting and preparing products for shipment, ensuring timely delivery. • Managed the return and exchange process, inspecting products and organizing inventory accordingly to maintain operational efficiency. • Provided customer support by verifying stock availability, addressing inquiries, and ensuring a smooth shopping experience. Clima Soft (Manufacturer of custom pool covers and climate control solutions) | Machine Operator | 08/2021 – 03/2022 • Operated industrial welding machines to manufacture custom pool covers, ensuring precision and high-quality standards. • Processed and fulfilled customer orders from online marketplaces, coordinating packaging and shipping for timely delivery. • Maintained an organized and well-prepared workspace, optimizing workflow and ensuring smooth production processes. Freelance Video Editor | 2022 – Present • Edited promotional and social media videos using Wondershare Filmora, CapCut, and DaVinci Resolve. • Delivered video editing services to individuals and businesses remotely. Education • 🎓 High School Diploma (Completed in 12/2018) - E.E Antonieta Borges Alves – Brazil • (Previously enrolled in a Bachelor’s in Animation Design, currently on hold.) Additional Certifications • Supermarket Services Training – SENAC Brazil (12/2017 – 04/2019) • Retail Commerce Training – Rede Cidadã Brazil (03/2020 – 07/2021) • 3D & Animation Course – Domestika (12/2024 – Present) • Customer Service Training – Fundação Bradesco Brazil (Completed) Technical Skills • Basic knowledge of Microsoft Office (Word, Excel, PowerPoint) and internet navigation. • Hardware fundamentals and troubleshooting. • Proficiency in Wondershare Filmora for video editing.