LOWELLYN ROSE ESTOCONING
Logistics Manager | E-commerce Account
Manager | Customer Service
A highly skilled Virtual Assistant with expertise in customer service, eCommerce account
management, and logistics management. Adept at handling a broad range of responsibilities
including order processing, inventory control, customer support, and ensuring seamless
operations across various eCommerce platforms. Proven ability to work collaboratively with small
businesses, offering flexible, reliable, and cost-effective solutions to streamline administrative and
operational workflows, enhance customer satisfaction, and drive business growth.
Contact
--live-Sitio Lamac Tayud Liloan Cebu
Language
English
C2(Advanced/Mastery)
Education
Bachelor of Information
Technology
June,2010 - April 2014
Reference
Opal Barrett
Owner of Black Opal Cargo
Solutions
-
Skills
Experience
Customer Service Representative and Team Lead
ePerformax Contact Center BPO
(March 16,2014 - August 31,20218)
Leading and supervising a team of customer service representatives
Evaluate teams performance and attendance.
Taking Inbound Calls | Escalated Calls
Amazon Order Fullfillment VA and Customer Service
American Premium Store
(October 25,2018-May 7,2019))
Processing day to day orders
Solving Amazon A to Z claims
Responding to customers inquiries via phone, chat, and email
Issuing refunds, Processing replacements and returns.
eBay and Amazon Account Manager
Mighty Commerce LTD
(November 11,2019 – December 25,2020)
Managing multiple eBay and Amazon accounts
Responding to eBay messages, Amazon Seller Central
Issuing refunds, processing replacements, and returns.
Feedback and defect removal
Taking action for items not received and not as described in cases.
Insuring seller performance is “Above standard and top-rated
Reinstating account suspension,
Logistics Office Manager | Excutive Assistance
Black Opal Cargo Solutions Inc.
(July 10,2020 - February 28,2024)
Accounts Payable and Receivable
Invoicing, Dispatching
Administrative Task
Overseeing the day to day operations of my clients company
Organized
Communication
Teamwork
Meeting deadlines
Critical thinking
Live Chat Support Customer Service
The Whollex LLC
(October 15, 2022, to August 19, 2024)
Realtime customer support via Meat Business Suite
Outbound call
Answering customer inquiries via email and consolto
LOWELLYN ROSE ESTOCONING
Logistics Manager | E-commerce Account
Manager | Customer Service-|-
Services I can do for you
Administrative Support
Data Entry and Management
Social Media Management
Customer Support
Research Assistance
Creating and formatting documents
E-commerce Support
Technical Support
Order processing
Inventory management
Customer Service
Basic graphic editing
Phone, Chat, and email support
Troubleshooting technical issues
Calendar management
Email organization and response
Logistics Management
Dispatching
Basic Invoicing
Accounts payable
Ecommerce account management
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Tools I am familiar with
Ms office
Asana
Google Drive
Dropbox
Slack
Microsoft Teams
Google sheet
Google Docs
Outlook
Gorgias
Zendesk
Gmail
Google Voice
Skype
Google Meet
AutoDS
Kajabi
Mailchimp
Hubstaff
Zooms
Monday.com
VPS
Remote Desktop
Dropshipping tools
