Lowellyn Rose Estoconing

Team Leader | Customer Service | eBay Product Lister | Order Processing VA

Customer Service Representative for eBay North America(8 months)

** Handling escalations department, processing refunds, case decision, removing feedback and defect rate, canceling a transaction, handling return request.

 eBay Team Leader (5 years ) 

** Handle and Train Agents ** 

** Admin task | Taking Supervisory, Managerial Calls **

** Assist newly promoted team leaders ** 

** Evaluate Call | Provide Feedback Session**

eBay Lister (3 Months)

** Using DS Titan | Price Guard **

> Sourcing items from Aliexpress, Homedepot, Walmart, Amazon

Amazon Order Processing VA and Customer Service(8 months)

** Ordering items from Homedepot and Walmart**

Amazon Customer Service VA

> Handling Customer Service auto parts company(Chat Support)

>Responding to A to Z claims

> Authorize Returns