Loveth Okam

Here's the summary of my skills and experience:

Virtual Assistant:

• Provided administrative support to clients, including email management, calendar organization, and data entry
• Managed social media accounts, created content, and engaged with followers
• Coordinated travel arrangements, meetings, and appointments
• Conducted research, data analysis, and presented findings to clients

Administration:

• Maintained accurate records, files, and databases
• Managed office operations, including supplies, equipment, and vendor relationships
• Coordinated events, meetings, and conferences
• Developed and implemented administrative processes and procedures

Data Analysis:

• Collected, analyzed, and interpreted data to inform business decisions
• Created reports, charts, and graphs to present findings
• Conducted market research, competitor analysis, and customer segmentation
• Developed and maintained databases, spreadsheets, and data visualization tools

Customer Service:

• Responded to customer inquiries via phone, email, and chat
• Resolved customer complaints and concerns in a timely and professional manner
• Provided product and service information, recommendations, and solutions
• Conducted customer satisfaction surveys and analyzed feedback

Skills:

• Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Google Suite (Gmail, Google Drive, Google Analytics)
• Data analysis and visualization tools (Tableau, Power BI)
• Customer relationship management (CRM) software
• Social media management tools (Hootsuite)
• Excellent communication, organizational, and time management skills

I'm confident in my ability to provide exceptional support in these areas, and I'm excited to bring my skills and experience to a new role!