Loveth Benwakama

LOVETH FENIBO BENWAKAMA Customer Support Specialist | Executive Virtual Assistant | Operations Support Lagos, Nigeria |Linkeldn Link SUMMARY Results-driven Customer Support Specialist and Executive Virtual Assistant with 3+ years of experience optimizing customer operations, executive workflows, and lead-generation processes across healthcare, hospitality, and technology sectors. Proven track record of improving response times by 40%, streamlining operations by 35%, and maintaining 100% scheduling accuracy. Expert in CRM systems, workflow automation, and cross-functional team coordination. CORE COMPETENCIES ●​ Customer Support & CRM: Zendesk, Freshdesk, HubSpot, Intercom, Ticket Resolution, Multi-channel Support, Issue Escalation ●​ Executive & Virtual Assistance: Calendar Management, Travel Coordination, Executive Communication, Document Management, Meeting Coordination ●​ Lead Generation & Sales: Apollo.io, Lemlist, Pipedrive, Cold Calling, Email Sequences, List Building, B2B Outreach ●​ Project Management: ClickUp, Asana, Trello, Monday.com, Airtable, Workflow Automation, Team Coordination ●​ Technical Tools: Zapier, Google Workspace, Calendly, Slack, Microsoft Teams, Clockify, Acuity Scheduling, Picktime EXPERIENCE Community Operations & Support Intern Digital Witch Support Community | Remote January 2026- Present ●​ Support a 100+ member community managing onboarding and communications ●​ Assist coaches during training sessions on CRM and automation tools ●​ Organize resources, ensuring 90% program completion rate Project Management Intern- Afriment | Remote March 2026 - Present ●​ Implement the Trello system for a 15-member remote team ●​ Structure workflows to improve on-time delivery by 45% ●​ Train team on project tool,s achieving 95% adoption rate Lead Generation & Sales Support Specialist Melisports | Remote January 2025 - Till date ●​ Generate 200+ qualified B2B leads monthly using Apollo.io with 95% accuracy ●​ Execute email campaigns, achieving 25% open rates and 8% response rates ●​ Implement Zapier automations, reducing manual work by 40% Customer Support Specialist Army Command & NAOWA Hospital | Abuja, Nigeria | June 2022 - June 2023 ●​ ●​ ●​ ●​ Delivered front-desk support for 50+ daily patient interactions via multiple channels Managed appointment scheduling with 100% accuracy, reducing wait times by 30% Resolved patient escalations, improving response time by 40% Maintained patient records and generated weekly service reports Executive Virtual Assistant The Lufodo Group | Lagos, Nigeria | December 2021 - Present ●​ Manage executive calendars, travel, and meeting coordination with zero scheduling conflicts across 500+ annual appointments ●​ Coordinate multidisciplinary healthcare teams, ensuring seamless daily operations ●​ Streamline workflows, improving operational efficiency by 35% ●​ Handle confidential documentation and executive communications with 100% accuracy EDUCATION​ B.Sc. Biological Science — Niger Delta University | 2017 – 2021 CERTIFICATIONS ●​ In-Demand IT Skills Training Certificate​ Digital Witch Support Community | December 2025 ●​ Virtual Assistance, Customer Service, Technical Support, Lead Generation, Email Marketing, Workflow Automation, Calendar Management, Cold Calling, Project Management Tools, CRM, Appointment Scheduling Technical Support Fundamentals—Google (Coursera) | In Progress Artificial Intelligence & Prompt Engineering — Dexa | In Progress KEY ACHIEVEMENTS ●​ ●​ ●​ ●​ 100% calendar accuracy across 3+ years of executive assistance 40% improvement in customer service response time 200+ qualified leads generated monthly 45% increase in team on-time delivery