Loverly Revecho

CAREER BACKGROUND SENIOR SALES & SUPPORT TEAM LEAD Microsourcing Phils.Inc |- LOVERLY REVECHO SENIOR SALES & SUPPORT TEAM LEAD - Worked with Onshore Manager set up the customer support business and move from onshore (NZ) to offshore (PH) which included hiring, training and overseeing the day to day operations of employees. - Provided insights on performance management principles and guidance. OPERATIONS SUPERVISOR Teleperformance |- MY BACKGROUND Manage daily business operations and provide coaching and guidance of team members for continuous improvement to achieve required KPI metrics. SPECIALIZATIONS Performance Management Team Management Operations Management Business Process Improvement Coaching Customer Satisfaction Email Support Sales CONTACT INFORMATION --linkedin.com/in/loverlyrevecho facebook.com/loverly.florend orevecho live:.cid.a02b53f824ca1c9 - Coach sales associates to review performance,provide directions and goals and provide necessary feedback. - Consistent top team team/ supervisor awardee. ACADEMIC BACKGROUND PUP MANILA -) Master of Business Administration (Human Resource Management) specialization - Completed all academic requirements - Passed the Comprehensive Exam - Pending Thesis PUP MANILA -) Bachelor of Science in Business Administration - Marketing Major NOTABLE ACHIEVEMENTS Published research paper through international and local online journals: https://eprajournals.com/jpanel/upload/1.Loverly%20Revecho3939.pdf https://www.academia.edu/-/THE_EFFECTS_OF_SUPERVIS OR_RELATIONS_ON_EMPLOYEE_PERFORMANCE_AT_PASAY_CI TY Appendum