Lovely Panganiban

LOVELY A. PANGANIBAN Perez Compound, Calicanto Batangas City Philippines 4200 Mobile No.: - E-mail Address:-Skype Id: lvly_panganiban To secure position where by hard work, dedication and the ability to acquire new skills will advantage any company I work for. Work Experience/Job Achievements Online English Tutor 51Talk April 15, 2016 up to present Teach the English language to Chinese students online and evaluate their performance based on set guidelines. Prepare and study the teaching materials before the lesson starts Conduct one-on-one video lessons with students within the prescribed time Provide corrective feedback and ensure that the students understand each lesson Create a lesson memo with the necessary feedback about the topics discussed Technical Support Specialists/Customer Service, Alorica Lipa AOL Account/Inbound April 28, 2015 to April 5, 2016 Resolves email issues Unable to send and receive email. Postmaster issue Filing of trouble ticket report is necessary. Resolves aol software issues. Software freezes. Slow aol software Aol software not responding Uninstalling and reinstalling the aol software. Resolves billing issues. Multiple charges for one month. Update method of payment. Cancellation of subscription. Downgrade and upgrade of monthly plan. Senior Supervisor/Trainer, Eastel Processing Outsourcing Group Mobility/Education Online/Pay day Loan February 5, 2011 to February 2013 Manage the development, performance assessments and disciplinary actions and coaching for staff. Provide direction regarding overall objectives and assignments to assigned team. Monitor individual and team internal metrics. Facilitate product training. Prepare power point presentations. Conduct final interview for a qualified candidate for an agent position. Analyze if the candidate really fits for the position. Conduct Pre shift and Post shift meeting. Outbound Sales Representative, Synerdyne Technology Systems Pay Day Loan/US Account February 5, 2010 to March 9, 2011 Call customers from different parts of US. Offer pay day loan. Provide information that the customer needs about the loan. Meeting everyday quota. Outbound Sales Representative, Synerdyne Technology Systems Wallmart Gift Card/US Account December 3, 2008 to December 2009 Answer phones and respond to customer requests. Sell product and place customer orders. Provide customers with product and service information. Upsell products and services like Family Savings Plan and other vouchers. Transfer customer calls to appropriate staff. Technical Support Representative, Teletech Customer Care Mgmt. Phils, Inc Verizon Account/US Account March 16, 2007 to November 26, 2008 Ensures that responses to customer inquiries provide value. Works effectively and efficiently to resolve customer issues or escalate to next level of technical support. Actively improves technical skills. Provide quality technical support service through one-call resolution. Accurately respond to questions and assist clients. Provide excellent customer service. Personal Secretary, Municipality of Mabini Office of the Mayor February 2, 2004 to April 30, 2006 Prepare communications for the mayor to different offices and agencies. Prepare documents and presentations for the municipal mayor’s use. Assists clients on their needs through coordination with other offices. Received calls from different departments. Handle official website of the municipality. Personal Secretary, RW Printek and General Merchandise March 12, 2002 to January 30, 2004 Meet and greet clients and visitors. Answer telephone callsabout client enquiries and orders. Contact different agencies and schools to offer printing jobs like newspaper and year book. Perform general clerical duties. Other duties as assigned. SEMINARS& TRAININGS ATTENDED Aol Training Alorica Lipa April 28 – May 28, 2015 PDL Training Gemtech Global Solutions February 18-March 8, 2010 Verizon On Line Training Program Teletech, Lipa City April 2-20, 2007 Accent & Conversational English (ACE) Teletech, LipaCity March 19-30, 2007 Review of Local Revenue Collection Code Bay View Park Hotel, Roxas Boulevard, Manila May 23-24, 2005 Seminar on Geolection (Amelar Solutions) AntipoloCity October 13-17, 2004 STI’s 7th I.T Convention and Exposition PICC Plenary Hall, Manila February 07, 2002 STI’s 6th I.T Convention and Exposition PICC Plenary Hall, Manila February 06, 2001 EDUCATIONAL ATTAINMENT System Technology Institute (STI) 2002 College – Computer Science Batangas City, Philippines Circular Manager of the school organ (Owlian Chronicle) University of Batangas, 2000 Bachelor of Science in Commerce Undergraduate University of Batangas, 1998 Secondary – High School Awarded as the Most Responsible Student SanAgustinElementary School,1994 Primary – Elementary Awarded as the school Salutatorian PERSONAL DATA Date of Birth: March 1, 1981 Languages known:English Age: 36 years old Civil Status: Married Nationality:Filipino SPECIAL SKILLS Computer Literate MS Word / MS Excel MS Power Point Computer Programming (Visual Basic)