Lovely O. Rodrigo

LOVELY RODRIGO A P P O I N T M E N T CONTACT - lovelyopisorodrigo0731@g mail.com Dasmariñas, Cavite EDUCATION 2012 DE LA SALLE UNIVERSITY DASMARIÑAS BS Criminology SKILLS Detail-oriented and compassionate Appointment Setter with experience in a healthcare campaign, seeking to contribute to a patient-centered organization by delivering accurate, efficient scheduling and exceptional service. Skilled in handling high call volumes, verifying patient information, and maintaining confidentiality, with a strong commitment to supporting quality care and smooth clinic operations. WORK EXPERIENCE Outbound calls for hospitals and clinics. Verifying information of the facility such as address, contact number, name of the facility, group name, doctor’s name, patient’s name and DOB. Scheduling an appointment for medical records retrieval. Follow-Up calls for past due appointments. Medicare Appointment Setter CRM Software Proficiency Scheduling TOOLS ECW 3CX Finesse - Outbound calls for possible Leads (seniors). Verifying basic information such as name, complete address and contact number. Scheduling an onsite visit of one of our licensed agents. Transferring information to the licensed agents. Customer Service Inbound/Outbound calls - Cognizant - Change Healthcare Process Executive Communication Skills Data Entry S E T T E R Iqor- T-Mobile Customer Service Representative - Responsible for handling inbound and outbound calls. Resolving customer inquiries, processing service requests, managing billing concerns, and providing technical support. Skilled in troubleshooting network issues, upselling products and services, and ensuring high levels of customer satisfaction. Adept at using CRM tools and maintaining a calm and professional demeanor under pressure. Avaya Prospect Boss Microsoft Tools Canva Capcut LANGUAGES English (Fluent) Filipino (Fluent) REFERENCE Reynaldo De Guzman Jr. Edlyn Tabat Iqor / Supervisor Product Specialist / Freelancer Phone: - Phone: - Email : - Email : -