Lovely O. Rodrigo

Hello! I’m Lovely Rodrigo, a professional Appointment Setter and Customer Service Specialist with over 3 years of combined experience in the healthcare and telecommunications industries. I bring strong communication skills, attention to detail, and a genuine commitment to helping businesses grow by connecting with the right clients and providing top-tier support.

In the healthcare industry, I’ve worked extensively as an appointment setter handling outbound and inbound calls, verifying patient information, confirming insurance details, and scheduling appointments with physicians, specialists, and clinics. I understand the importance of confidentiality, professionalism, and empathy when working with patients. My role often involved working with EHR systems and maintaining accurate records while ensuring a positive experience for every caller.

Before that, I worked as a Customer Service Representative in the telecommunications sector, where I developed a deep understanding of client needs, problem-solving, and managing high-volume call queues. I helped customers with billing inquiries, service upgrades, troubleshooting, and account management. This experience taught me how to remain calm under pressure, listen actively, and resolve issues efficiently while maintaining high satisfaction ratings.

Across both industries, I’ve gained a strong foundation in CRM systems, remote work tools, and time-tracking platforms like Hubstaff. I’m highly organized, self-motivated, and used to working independently in fast-paced virtual environments.

What sets me apart is my ability to build rapport quickly whether I’m setting a medical appointment for a patient who needs reassurance or helping a telecom customer get their service back online. I believe in treating every interaction with professionalism, respect, and clarity.

I’m excited to bring my skills to a team that values quality communication, reliability, and results. Whether you're in need of an experienced appointment setter for patient scheduling or a dependable customer service rep to support your clients, I’m ready to deliver outstanding service and help your business grow.

Let’s connect I’d love to learn more about your goals and how I can support them.