Lovely May Villafuerte

Lovely May Villafuerte Virtual Assistant Customer Service Representative CONTACTS I am a Virtual Assistant and a 7 years experienced Human Resource Officer, confident in my ability to use all the experiences I've learned in the position that I am applying for. I can quickly adopt in any job that will be assigned to me, as I am very adept in multitasking and exploring beyond my comfort zone. I am extremely motivated, team player and I have a very strong communication and analytical skills that will surely contribute to the growth and success of the company. ---www.facebook.com/villafuertelove www.linkedin.com/in/lovelymay-villafuerte- EDUCATION Laguna College BS in Nursing SY 2006 to 2010 Board Exam Passer: General Average Rating: 81.40 PERSONAL INFORMATION BIRTHDAY : May 27, 1990 NATIONALITY : Filipino CIVIL STATUS : SIngle TOOLS & APPS Canva E-mail & Outlook E-Payroll System MS Excel Google Spreadsheet G-Suite Microsoft Office Pixlr Editor Photoshop CUSTOMER SERVICE SKILLS Strong ability to interact with customers via telephone, email and personal encounter Ability to use positive language Ability to ‘read’ clients / employee Calming presence Ability to adopt in any situation Clear communication skills Willingness to learn Patience Attentiveness ADMINISTRATIVE SKILLS Excellent Microsoft Office and G Suite Knowledge Creates automated files using Google Spreadsheet and Microsoft Excel Photo Editing using Photoshop Excellent communication skills Data entry Expertise in memo, policy and Operating Procedure writing Flexible and multitasking administrative skills Internet Research Resourceful problem solver capable of implementing solutions to complex problems. WORK EXPERIENCE GIFT CASH VIRTUAL ASSISTANT OCTOBER 2018 UP TO JANUARY 2018 Responds to emails and queries Checks receipt of items bought to be sold at Amazon Store Prepares automated spreadsheets for inventory purposes. Keep tracking of Amazon Store Inventory and FBA Shipments Graphic Designing Creates presentations, as assigned Other administrative tasks assigned AM-EUROPHARMA CORPORATION MAY 2011 TO DECEMBER 2018 CUSTOMER SERVICE Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem. Selecting and explaining the best solution to solve the problem. Expediting correction or adjustment; following up to ensure resolutions. Interacts with customers via telephone and email to answer questions and provide assistance via phone, email, mail or social media Utilizes knowledge base information to answer inquiries. Routes calls to appropriate staff and/or office. Performs all work in accordance with established call/service center standards. HUMAN RESOURCE OFFICER Maintains the work structure by updating job requirements and job descriptions for all positions. Maintains organization staff by establishing a recruiting, testing, and interviewing program Counsels managers on candidate selection Conducts and analyzes exit interviews Prepares employees for assignments by establishing and conducting orientation and training programs. Ensures planning, monitoring, and appraisal of employee work results by training managers to coach and discipline employees Schedule management conferences with employees; Hearing and resolving employee grievances Maintains employee benefits programs and informs employees of benefits by studying and assessing benefit needs and trends Recommends benefit programs to management Directs the processing of benefit claims Ensures legal compliance by monitoring and implementing applicable human resource law mandated by the Department of Labor and Employment requirements Conduct investigations; maintaining records; representing the organization at hearings. Maintains management guidelines by preparing, updating, and recommending human resource policies and procedures. Maintains historical human resource records by designing a filing and retrieval system; keeping past and current records. Maintains human resource staff job results by counseling and disciplining employees; planning, monitoring, and appraising job results. Prepare and compute manual payroll of employees Take minutes of executive meetings OTHERS Designs invitations, tarpaulin and banner using Photoshop and Pixlr Editor. Sample Photoshop Link: https://www.dropbox.com/sh/cdziql3bgrlz7sf/AAC-XtfPVMHfJTqVyIUE29yKa?dl=0 Create Excel File formulas for HR and Accounting Department use Sample Excel Projects: https://www.dropbox.com/sh/epjpptu6xygznpf/AADTu27zzQPWFoeA3KmoUEQza?dl=0 Sapmple Google Spreadsheet Projects: https://drive.google.com/open?id=1QXNMLvEQqByTIbQK9iYaeed8PC8gmlfL ACHIEVEMENTS Contributes on company's savings by approximately Php 150,000 per annum by creating flexible schedule of employees using A3 problem solving technique. Created automated excel files that significantly reduced the time spent in filling up disciplinary action forms, computations of sickness benefits and manual payroll computations that saved approximately 4 hours per day SAN PABLO CITY GENERAL HOSPITAL December 2010 to May 2011 VOLUNTEER NURSE MEDIALINK CONTACT SOLUTIONS June 2010 to December 2010 Call Center Agent CHARACTER REFERENCE Ms. Monaliza T. Nora Am-Europharma Corporation : Accounting Specialist - Ms. Joanne A. Sazon Am-Europharma Corporation : Business Development Specialist - Mr. Jarrold Espinola Credit Card Compare : Lead Developer - OTHER INFORMATION: EXAMS TAKEN : TYPING SPEED: INTERNET SPEED TEST: https://www.speedtest.net/result/- OFFICE SET UP: COMPUTER SPECIFICATIONS: