Lovely Faith Yurong

- LOVELY FAITH E. YURONG Customer Service Representative -Labuyo, Tangub City Mis.Occ PROFESSIONAL PROFILE Experienced and adaptable Customer Service Representative with a proven track record in technical support, telecom operations, financial services, and healthcare insurance. Adept at resolving complex issues, delivering expert support, and ensuring exceptional customer satisfaction. Known for strong communication, attention to detail, and the ability to thrive in fast-paced environments. Passionate about improving service quality and streamlining processes across diverse industries. WORK EXPERIENCES PRIOR AUTHORIZATION (PHARMACY TECHNICIAN)OPTUMRX CORE SKILLS October 06, 2024–April 30, 2025 CRM TOOL Handled prior authorization requests with accuracy and urgency Provided patients and healthcare professionals with pharmacy support Time and resource management Independent and team-based work efficiency Excellent written and verbal communication Provided patients and healthcare Technical troubleshooting and professionals with pharmacy support issue resolution ACCOUNT SPECIALIST (IQOR PHIL) October 06, 2023–- August 13, 2024 Subject matter expertise in customer care and billing Assisted clients with credit card account inquiries and transactions Delivered clear, efficient, and professional customer service Maintained quality standards in data security and compliance TECHNICALSUPPORT(TELEPERFORMANCE PHIL) February 12, 2019–July 07, 2023 Delivered end-to-end technical support for TV and streaming services Trained andsupported newhiresas a Subject Matter Expert Achieved high customer satisfaction scores and resolution rates EDUCATIONS BSED- BIOLOGY-